Automotive Service Advisor: Customer-Focused Growth Role

Steven Eagell Group; Ashford; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Off

Long Service Awards

Car Benefit Scheme

Sales Incentives

Training provided

Company pension scheme

Death in Service

Perk Box discounts

In-house qualifications

Staff referral scheme

Medical cover

Job summary

Steven Eagell Group is seeking a Service Advisor in Ashford to manage the service journey end-to-end and deliver outstanding customer experiences. You will represent the Toyota brand, resolve customer needs, and coordinate workshops to ensure a seamless service experience.

The role requires high levels of customer service, strong communication, and a proactive, organized approach in a busy environment. A full UK driving licence is essential.

Qualifications

• A proven high level of customer service skills required.
• Strong communication skills and ability to explain complex matters clearly.
• Must have a Full UK Driving License.

Responsibilities

• Deliver exceptional aftersales customer care and build rapport to understand needs.
• Provide accurate estimates, manage scheduling and workshop coordination.
• Identify sales opportunities and promote genuine parts and services.

Skills

Customer service skills

Strong communication

Proactive attitude

Team player

Job description

Steven Eagell Group is seeking a Service Advisor in Ashford to manage the service journey end-to-end and deliver outstanding customer experiences. You will represent the Toyota brand, resolve customer needs, and coordinate workshops to ensure a seamless service experience.

The role requires high levels of customer service, strong communication, and a proactive, organized approach in a busy environment. A full UK driving licence is essential.