Toyota Parts Advisor

Steven Eagell Limited; Bromsgrove; Vor Ort; GBP 27.000 - 31.000; Vollzeit

Benefits dieser Stelle

25 days leave

Long service awards

Enhanced parental leave

Car benefit

Sales incentives

Comprehensive training

Company pension

Death in service

Perk Box discounts

In-house qualifications

Staff referrals

Medical cover

Zusammenfassung

Steven Eagell Limited is hiring a Parts Advisor to deliver an outstanding customer experience by understanding needs and recommending the right parts and accessories. You will provide pricing and availability information in person and over the phone, promoting genuine parts and current promotions.

Work with stock and administration, support the Service team to align parts with workshop schedules, and manage warranties and supplier returns.

Qualifikationen

• Customer-focused individual able to understand needs
• Commercially aware with ability to upsell
• Organised and detail-oriented with stock and admin duties
• Strong team player with cross-department communication
• Proactive, self-motivated in fast-paced environment
• Ideally experience in automotive parts or retail

Aufgaben

• Deliver excellent customer experience by understanding needs and recommending parts
• Provide pricing, availability and product information in person and by phone
• Promote and maximise sales of genuine parts and current promotions
• Manage parts stock levels, ordering, goods receipt, storage and returns
• Support Service team to align parts with workshop schedules
• Process warranty claims and supplier returns per manufacturer requirements
• Maintain administration, invoicing and customer records
• Develop local trade and coordinate parts deliveries
• Collaborate with colleagues across departments for a seamless customer journey

Kenntnisse

Customer-focused

Commercial awareness

Organised

Team player

Proactive

Automotive parts experience

Jobbeschreibung

Salary: £27,000 - £31,000 DOE Contract: Permanent - Full Time

About Steven Eagell As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership. As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Parts Advisor:

• Deliver an excellent customer experience by understanding customer needs and recommending the right parts and accessories
• Provide accurate pricing, availability and product information (in person and over the phone)
• Promote and maximise sales of genuine parts, accessories and current promotions
• Manage parts stock levels effectively, including ordering, goods receipt, storage and returns
• Support the Service team by ensuring parts availability aligns with workshop schedules and minimises downtime
• Process warranty claims and supplier returns in line with manufacturer requirements
• Maintain accurate administration, invoicing and customer records
• Develop local trade business and coordinate parts deliveries
• Work collaboratively with colleagues across departments to ensure a seamless customer journey

What we are looking for in a Parts Advisor:

• A customer-focused individual who builds rapport easily and listens carefully to understand both stated and underlying needs
• Commercially aware, with the confidence to recommend products and identify additional sales opportunities
• Organised and detail-oriented, with the ability to manage stock, orders and administration accurately
• A strong team player who communicates effectively with Service and other departments
• Proactive and self-motivated, with the ability to manage priorities in a fast-paced environment
• Ideally experience in automotive parts, retail, trade sales or a similar customer-facing environment

What we offer you:

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Toyota and Lexus retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.