Automotive Service Advisor – Bonus Potential & Customer-Driven Role

Fish Brothers Ltd Swindon; Irvine; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

23-27 days holiday

Birthday Leave

Contributory pension scheme

Car Purchase Scheme

Healthcare Cash Plan

Life Assurance

Enhanced Maternity and Paternity Pay

Job summary

Fish Brothers Ltd Swindon is seeking an experienced Service Advisor for our VW Group Service Centre at Hawksworth Industrial Estate. You will be the main contact for service customers, guiding them through paperwork and explaining technical terms while keeping them updated during repairs.

This full-time role runs Monday to Friday with Saturday mornings on a 1 in 3 rota and paid overtime. Previous automotive customer service experience is essential, with strong interpersonal and time-management

Qualifications

• Previous experience in an automotive customer service role is essential.

Responsibilities

• Greet and guide service customers, confirming attendance and paperwork.
• Explain technical terms clearly and set expectations during repairs.
• Take payments and upsell retention products to customers.

Skills

Interpersonal skills

Customer service

Time management

Communication

Job description

Fish Brothers Ltd Swindon is seeking an experienced Service Advisor for our VW Group Service Centre at Hawksworth Industrial Estate. You will be the main contact for service customers, guiding them through paperwork and explaining technical terms while keeping them updated during repairs.

This full-time role runs Monday to Friday with Saturday mornings on a 1 in 3 rota and paid overtime. Previous automotive customer service experience is essential, with strong interpersonal and time-management