Service Advisor - Volkswagen Service Centre

Fish Brothers Ltd Swindon; Irvine; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

23-27 days holiday

Birthday Leave

Contributory pension scheme

Car Purchase Scheme

Healthcare Cash Plan

Life Assurance

Enhanced Maternity and Paternity Pay

Job summary

Fish Brothers Ltd Swindon is seeking an experienced Service Advisor for our VW Group Service Centre at Hawksworth Industrial Estate. You will be the main contact for service customers, guiding them through paperwork and explaining technical terms while keeping them updated during repairs.

This full-time role runs Monday to Friday with Saturday mornings on a 1 in 3 rota and paid overtime. Previous automotive customer service experience is essential, with strong interpersonal and time-management

Qualifications

• Previous experience in an automotive customer service role is essential.

Responsibilities

• Greet and guide service customers, confirming attendance and paperwork.
• Explain technical terms clearly and set expectations during repairs.
• Take payments and upsell retention products to customers.

Skills

Interpersonal skills

Customer service

Time management

Communication

Job description

Location VW Group Service Centre, Hawksworth Industrial Estate

Working Hours 40 per week plus Saturday mornings on a rota as overtime

Benefits

• 23-27 days holiday
• Birthday Leave
• Contributory pension scheme
• Car Purchase Scheme
• Healthcare Cash Plan
• Life Assurance
• Enhanced Maternity and Paternity Pay

Salary From £28,000 basic plus bonus

Closing Date 21/09/2026

At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us and now we’re looking for the next person to join our journey.

We are looking for an experienced Service Advisor who will be based at our purpose built VW Group Service Centre on Hawksworth Industrial Estate.

Working in a busy department, you will be the main point of contact for our service customers ensuring that customers are called in advance of their visit to confirm attendance. On arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly. After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.

We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidate will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers.

Previous experience in an automotive customer service role is essential.

This is a full time Monday to Friday role (working either 8am to 5pm or 9am to 6pm) with Saturday mornings worked on a 1 in 3 rota basis and paid as overtime.

At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.

We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.

If you require any reasonable adjustments during the recruitment process, please let us know and we’ll do our best to accommodate your need and we’ll do our best to accommodate your needs.