Automotive Service Advisor | Bonus & Career Growth

Confidential; Peterborough; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Performance-related bonus

On-site parking

Career development opportunities

Job summary

Confidential in Peterborough is seeking an experienced Automotive Service Advisor to join a busy aftersales team. You will be the primary contact for customers from vehicle booking through to collection, ensuring professional communication and accurate service advice.

The role involves coordinating bookings for servicing, MOTs, and repairs, and building customer relationships while aiming to meet aftersales targets.

Qualifications

• Previous experience as Automotive Service Advisor is essential.
• Experience in a main dealer, franchised dealership, or busy service department.
• Strong customer service and communication skills.
• Good understanding of vehicle servicing, MOTs, maintenance and repairs.
• Full UK driving licence would be advantageous.

Responsibilities

• Welcome customers and manage vehicle service, MOT and repair bookings.
• Act as the main point of contact throughout the customer journey.
• Explain servicing, maintenance and repair requirements clearly and professionally.
• Prepare accurate estimates, invoices and service documentation.
• Liaise with Vehicle Technicians and workshop staff to monitor repair progress.
• Identify opportunities to recommend additional maintenance and repair work where appropriate.
• Keep customers informed of vehicle progress and completion times.
• Handle customer enquiries and resolve concerns professionally.
• Support the dealership in achieving customer satisfaction and aftersales performance targets.

Skills

Customer service

Communication

Automotive knowledge

MOTs knowledge

Booking software

Education

No formal education requirement

Tools

Booking software

DMS

Job description

Confidential in Peterborough is seeking an experienced Automotive Service Advisor to join a busy aftersales team. You will be the primary contact for customers from vehicle booking through to collection, ensuring professional communication and accurate service advice.

The role involves coordinating bookings for servicing, MOTs, and repairs, and building customer relationships while aiming to meet aftersales targets.