Automotive Service Advisor Apprentice – Level 2

Calex UK Ltd; Wolverhampton; On-site; GBP 14,000 - 20,000; Full time

Job summary

Brindley Mazda Wolverhampton is offering an Service Advisor Apprentice position that combines paid employment with a nationally recognised Level 2 Customer Service Practitioner apprenticeship. The role sits at the Brindley Wolverhampton site, delivering hands-on training with experienced service advisors and structured OTJ learning.

The apprenticeship is aligned to IMI standards, with training at The Mazda Academy and block releases.

Qualifications

• Aged 16+
• GCSE (or equivalent) grade A–C / 9–4 in Maths and English
• Strong interest in vehicle service and customer support
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Willingness to follow instructions and learn from experienced colleagues
• Basic IT skills for documentation and communication
• Working towards or holding a valid driving licence

Responsibilities

• Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
• Greet customers professionally to ensure a positive service experience
• Liaise between customers and service technicians regarding vehicle concerns, service requirements, and estimated completion times
• Interpret maintenance schedules, service manuals, and repair estimates to provide accurate recommendations
• Coordinate with parts departments to ensure timely availability of components
• Keep customers updated on service progress, including any additional work identified during inspections
• Handle customer complaints professionally, striving for satisfactory resolutions
• Use computerised systems to input service orders, generate invoices, and maintain customer records
• Maintain a clean and organised service reception area
• Attend all training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Skills

Customer service

Communication

Teamwork

Problem solving

IT skills

Education

GCSE Maths & English

Job description

Brindley Mazda Wolverhampton is offering an Service Advisor Apprentice position that combines paid employment with a nationally recognised Level 2 Customer Service Practitioner apprenticeship. The role sits at the Brindley Wolverhampton site, delivering hands-on training with experienced service advisors and structured OTJ learning.

The apprenticeship is aligned to IMI standards, with training at The Mazda Academy and block releases.