Automotive Service Advisor

JR United Kingdom; Kingston upon Hull; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading dealership in Hull is seeking a Customer-Focused Service Advisor to join their busy Aftersales team. This role involves being the first point of contact for customers, ensuring a seamless service experience while promoting relevant products. Ideal candidates are enthusiastic and detail-oriented, with a passion for customer service and a valid UK driving licence.

Benefits

24 days annual leave + bank holidays

Staff discounts on vehicle services

Healthcare cash plan including same-day GP access

Ongoing manufacturer training and accreditations

Clear and supported career progression

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised and detail-oriented.
• Customer-first mindset with a can-do attitude.

Responsibilities

• Coordinate and book vehicle service appointments.
• Deliver outstanding customer service both in-person and over the phone.
• Promote and upsell additional services and products.

Skills

Communication

Organizational Skills

Customer Service

Detail-oriented

Job description

Social network you want to login/join with:

Automotive Service Advisor, kingston upon hull, east yorkshire

col-narrow-left

Client:

365 People

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

col-wide

Job Description:

Hours: Monday to Friday, 8:00am – 5:30pm

We are currently seeking a Customer-Focused Service Advisor to join a busy and fast-paced Aftersales team at a well-established dealership in Hull. This is a fantastic opportunity for someone who is enthusiastic, outgoing, and process-driven, with a passion for delivering top-tier customer service.

The Role:

As a Service Advisor, you'll be the first point of contact for customers bringing their vehicles in for service. Your mission is to provide a seamless, professional, and welcoming experience, while also identifying and promoting relevant products and services.

Key Responsibilities:

• Coordinate and book vehicle service appointments.
• Deliver outstanding customer service both in-person and over the phone.
• Promote and upsell additional services and products.
• Assist in achieving departmental sales targets.
• Maintain accurate administrative records and job cards.
• Adhere to all Health & Safety and company policies.

What We’re Looking For:

• Excellent communication and interpersonal skills.
• Highly organised and detail-oriented.
• Customer-first mindset with a can-do attitude.
• Ability to thrive in a fast-paced environment.
• A full, valid UK driving licence.
• Previous experience in a dealership or service environment is desirable but not essential.
• Uncapped earnings potential – realistic OTE of £37,000+
• 24 days annual leave + bank holidays (increasing with length of service)
• Staff discounts for you and your family on vehicle services
• Access to exclusive retail, gym, and dining discounts
• Healthcare cash plan including same-day GP access and dental support
• Ongoing manufacturer training and accreditations
• Clear and supported career progression – whether you're looking to advance quickly or grow at your own pace.