Automotive ECU Service Advisor – Upsell & Growth

Ernest Gordon Recruitment; Ilkeston; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Training

Progression

Benefits

Job summary

Ernest Gordon Recruitment is seeking a Customer Service Advisor in Ilkeston to support customers through the repair and rebuild process. You will coordinate with technicians and internal teams, providing technical guidance while exploring upsell opportunities.

This role offers robust training and progression within a growing automotive-focused business. The position is based in Ilkeston, with a 08:00–17:00 Monday–Friday schedule and a salary of £30,000–£35,000 plus a £3,500 bonus and benefits.

Qualifications

• Experience as a Customer Service Advisor or similar in an automotive environment.
• Demonstrable interest in the automotive industry.

Responsibilities

• Guide customers through the repair and rebuild process.
• Coordinate with technicians and internal teams.
• Provide technical advice to customers.
• Identify opportunities to upsell products and services.
• Typical hours: Monday - Friday, 08:00–17:00.

Skills

Customer service

Automotive industry interest

Job description

Ernest Gordon Recruitment is seeking a Customer Service Advisor in Ilkeston to support customers through the repair and rebuild process. You will coordinate with technicians and internal teams, providing technical guidance while exploring upsell opportunities.

This role offers robust training and progression within a growing automotive-focused business. The position is based in Ilkeston, with a 08:00–17:00 Monday–Friday schedule and a salary of £30,000–£35,000 plus a £3,500 bonus and benefits.