Automotive Service Advisor (Electronic Control Units)

Confidential; East Midlands; Presencial; GBP 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training

Career progression

Monthly bonuses

Benefits

Descripción de la vacante

Confidential in Ilkeston is seeking a Customer Service Advisor in the automotive sector. You will be the main point of contact guiding customers through repairs and rebuilds, coordinating with technicians, and offering technical advice with training provided.

There are clear progression routes into sales, operations, and technician positions, plus monthly bonuses and benefits. This role operates Monday to Friday, 08:00–17:00, with opportunities to increase earnings through performance bonuses.

Formación

• Experience in customer service within the automotive sector.
• Interest or experience in automotive industry recommended.

Responsabilidades

• Guide customers and clients through the repair and rebuild process.
• Coordinate with technicians and internal teams to provide technical advice.
• Identify opportunities to upsell products and services.
• Deliver a high level of customer service as the main point of contact.

Conocimientos

Customer service

Automotive industry knowledge

Descripción del empleo

Customer Service Advisor (Automotive Industry)

30,000 - 35,000 + 3.5k Bonus + Training + Progression + Benefits

Ilkeston

Are you a Customer Service Advisor or similar with a background in the automotive industry, looking to join a rapidly growing company offering impressive internal training from industry experts alongside a clear routes for progression into various areas of the business, including sales, operations and technician positions?

Are you looking to take on a highly autonomous, forward-facing role within a well-established business, offering the opportunity to increase your earnings through monthly bonuses?

In this role, you will be seen as the main point of contact, guiding customers and clients alike through the repair and rebuild process. You will coordinate with technicians and internal teams to provide technical advice with full training given, to resolve issues where applicable, identifying opportunities to upsell products and services.

Founded over 20 years ago, an operation that originally started from one man's kitchen table, has now skyrocketed into an organisation of nearly 100 employees. Keen to progress their employees, proven by all current management starting out in the warehouse and working their way up, they aim to continue dominating their niche sector of the automotive industry for years to come.

This role would suit a Customer Service Advisor or similar with an interest or a background in the automotive industry, looking to join an industry leading business where you can progress your career.

The Role:

• Guiding customers and clients through the repair and rebuild process
• Coordinate with technicians and internal teams
• Provide technical advice
• Identify opportunities to upsell products and services
• Monday - Friday, 08:00am - 17:00pm

The Person:

• Service Advisor or similar
• An interest in the Automotive industry

Reference: BBBH27228

Service, Advisor, Customer, Technician, Test, Repair, ECU, Electronics, Control Units, Automotive, Engineering, Sales, Ilkeston, Heanor, Derby, Nottingham, England

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.