Automotive Diagnostics Lead – EV & Complex Repairs

MSX International Inc.; Coventry; On-site; GBP 25,000 - 42,000; Full time

Benefits offered by this job

Company Laptop

Retention Bonus

Benefits Package

Job summary

MSX International is seeking an experienced automotive technical engineer based in Coventry. You will handle complex diagnostic and repair cases, analyze root causes, and design lasting solutions. Collaboration with colleagues and the use of cutting-edge tools will be central to daily work.

The role rewards deep technical insight, structured thinking, and creativity, with a strong emphasis on delivering exceptional customer experience and continuous process improvement.

Qualifications

• Master Technician certification or equivalent.
• Experience with electrical diagnosis.
• High voltage/EV experience desirable.
• Ability to investigate and diagnose complex vehicle systems, hands-on or remotely.
• Thrives in a fast-paced environment with multiple tasks and deadlines.
• Demonstrates a can-do attitude in challenging situations.

Responsibilities

• Contribute to customer satisfaction within the regional area by answering support requests and delivering high-quality diagnostic and repair service.
• Follow the repair process and monitor success, analyze gaps and advise on how to fill them.
• Review existing processes to increase quality and report dealer performance on escalated cases, adopting customer-focused ways of working.
• Communicate with retailer staff, coach them, identify root causes of technical deviations, prevent future support needs and document complex issues for central teams.
• Build relationships with retailers and customers, continually improving function effectiveness.

Skills

Master Technician certified

Electrical diagnosis

High voltage/EV experience

Vehicle systems diagnosis

Fast-paced adaptability

Can-do attitude

Job description

MSX International is seeking an experienced automotive technical engineer based in Coventry. You will handle complex diagnostic and repair cases, analyze root causes, and design lasting solutions. Collaboration with colleagues and the use of cutting-edge tools will be central to daily work.

The role rewards deep technical insight, structured thinking, and creativity, with a strong emphasis on delivering exceptional customer experience and continuous process improvement.