Customer Contact Specialist

Listers; Hereford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

33 days holiday including bankholidays

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount on car servicing

Staff discounts with retailers

Job summary

Listers Group in Hereford is hiring a Customer Contact Specialist for its Land Rover dealership. The role involves handling aftersales calls, booking services, inputting customer data, and driving customer satisfaction while upselling when appropriate.

You should be customer-focused with strong communication skills, able to work 40 hours per week from 8:00am to 5:00pm, Monday to Friday. A basic salary plus bonus is offered with benefits.

Qualifications

• Customer-focused with excellent communication & organisational skills.
• Self-motivated, target-driven and able to work independently or in a team.
• Experience in motor trade, automotive or car dealership preferred but training will be provided.
• Proficient with Microsoft Office and data input practices.

Responsibilities

• Handle Aftersales calls and book vehicles into the dealership for service or repairs.
• Input client data accurately and maintain records to drive service quality.
• Improve customer retention and drive lead conversions.
• Contact prospective clients and upsell relevant products or services.
• Resolve customer issues promptly and professionally, maintaining brand standards.

Skills

Customer focus

Excellent communication

Microsoft Office

Organisational skills

Self-motivated

Target driven

Motor trade experience

Tools

Microsoft Office

Job description

£27,000 to £30,000 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

05/12/2026

About this job

Job Introduction We are recruiting for a Customer Contact Specialist based at our Land Rover dealership in Hereford.

The hours of work are 40 hours per week between 8:00am to 5:00pm, Monday to Friday.

Excellent Basic Salary with a bonus OTE up to £30,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities Dealing with Aftersales calls, booking clients vehicles into the Dealership for service or repairs Accurate data inputting of client details Increase customer retention while ensuring customer satisfaction Improve and drive lead conversions Contacting prospective clients and upselling products Initiating the solving of customers problems in a professional manner Adhering to brand standards About you Customer focused with excellent communication & organisational skills Self-motivated & target driven Able to work on your own or as part of a team Ability to use your own initiative to provide impeccable customer service Smart and presentable with an outstanding telephone manner Competent using Microsoft Office Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits

• discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team.

Since the very beginning our success has been a product of the fantastic people that work for us.

This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.

We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then.