Customer Contact Specialist

Listers; Hereford; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount on car servicing

Listers benefits – discounts on retail

Long service incentives

Staff referral scheme

Job summary

Listers Land Rover Hereford is seeking a Customer Contact Specialist to join our team in Hereford. The role involves handling Aftersales calls, booking vehicles for service or repairs, and maintaining accurate client data. A strong telephone manner and customer-focused approach are essential.

The position is full-time, 40 hours per week, with an excellent base salary and an OTE bonus up to £30,000 plus benefits. Training will be provided for candidates with automotive experience.

Qualifications

• Customer-focused with excellent communication and organisational skills.
• Self-motivated and target-driven, able to work independently or in a team.
• Strong telephone manner and capable of providing impeccable customer service.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle Aftersales calls and book clients in for service or repairs.
• Accurately input client data.
• Increase customer retention and satisfaction.
• Improve lead conversions and upsell products.
• Contact prospective clients to upsell and follow up.

Skills

Customer focus

Communication skills

Organisational skills

Self-motivated

Team player

Telephone etiquette

Tools

Microsoft Office

Job description

Job Introduction

We are recruiting for a Customer Contact Specialist based at our Land Rover dealership in Hereford.

The hours of work are 40 hours per week between 8:00am to 5:00pm, Monday to Friday.

Excellent Basic Salary with a bonus OTE up to £30,000 plus benefits.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

• Dealing with Aftersales calls, booking clients vehicles into the Dealership for service or repairs
• Accurate data inputting of client details
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective clients and upselling products
• Initiating the solving of customers problems in a professional manner
• Adhering to brand standards

About You

• Customer focused with excellent communication & organisational skills
• Self-motivated & target driven
• Able to work on your own or as part of a team
• Ability to use your own initiative to provide impeccable customer service
• Smart and presentable with an outstanding telephone manner
• Competent using Microsoft Office
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector