Ecommerce Coordinator (Customer Service, Orders & Platform Support)

Prodrive; Banbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Birthday leave

Training opportunities

Pension salary sacrfice

Life assurance

Job summary

Brandand is seeking an Ecommerce Coordinator to support the day-to-day running of our online stores in a fast-paced premium retail environment. You will own customer service, handle order issues and drive accuracy across Shopify and internal systems.

You will collaborate with warehouse and internal teams to resolve problems quickly, maintain product data, and support weekly performance reporting. This role is onsite in Banbury with one fixed remote day when business needs allow.

Qualifications

• Strong customer service experience in ecommerce or retail.
• Detail-focused with an organised, proactive approach to problems.
• Experience with Shopify, CMS or stock/databases is useful.
• Proficient in Excel for reporting and data checks.

Responsibilities

• Own customer service across ecommerce stores, handling enquiries, returns and order issues from start to finish.
• Manage order exceptions with warehouse teams, keeping customers informed and records accurate.
• Maintain Shopify product listings with accurate titles, descriptions, prices and images.
• Support reporting and data checks with simple trackers and weekly updates.

Skills

Customer service

Attention to detail

Data reporting

Team collaboration

Tools

Shopify

IFS

Excel

Job description

Ecommerce Coordinator (Customer Service, Orders & Platform Support)

LOCATION: Banbury, Oxfordshire, England

Date Posted: 14th August 2026

Sector: Brand&

Job Type: Permanent

Reference: BAECC0826

Brandand (Brand&) has over 20 years’ experience creating merchandise collections for clients across many sectors. We provide a complete service, covering design, production and quality control, through to supporting sales and marketing activity and distributing products worldwide. With strong roots in motorsport as a subsidiary of Prodrive, we are known for distinctive design and high production standards.

As an Ecommerce Coordinator, you will support the day‑to‑day running and performance of our online stores in a fast‑paced, premium retail environment. The main focus of the role is taking ownership of customer service and order issues, making sure customers receive clear, timely and professional support. You will work closely with our warehouse and internal teams to resolve problems efficiently and accurately.

Alongside this, you will help keep our online stores accurate and well organised by maintaining product information on Shopify and supporting product data work using our internal business system (IFS). Your work will help ensure listings are correct and that reporting can be relied upon.

What you’ll own from day one:

• You will take ownership of customer service across our ecommerce stores, responding to customer enquiries, managing returns and exchanges, and resolving order issues such as delivery delays, cancellations, address changes and stock discrepancies. You will see problems through from start to finish and make sure customers receive clear, professional updates.
• You will manage order exceptions, working closely with our warehouse and fulfilment teams to investigate and resolve issues quickly. This includes checking what has happened, agreeing next steps, keeping customers informed, and making sure internal records are updated accurately so issues do not repeat.
• You will be responsible for maintaining accuracy on the Shopify website, making sure product listings are correct and up to date. This includes titles, descriptions, prices, images and product options, as well as checking key pages during campaigns or site updates to reduce errors before customers see them.
• You will support reporting and data checks, maintaining simple trackers in Microsoft Excel and pulling regular performance information from the website and reporting tools to support weekly updates. Accuracy and consistency are essential, as these reports are used to inform decisions.

What you'll develop into:

As you gain confidence and experience, you will take on more responsibility, including:

• Greater involvement in how products are presented on the website, including collections, categories, navigation and seasonal layouts.
• Supporting the setup and checking of sales events, promotions and product launches.
• Adding insight to reports, explaining what has changed, why it happened and what could be improved next.
• Taking on more responsibility for managing product data flows between our internal systems and the website, improving accuracy and efficiency.

Who are we looking for?

• You have strong customer service experience, ideally within an ecommerce environment, and you are confident handling complaints and order problems from start to finish. You take ownership rather than passing issues on, and you’re comfortable communicating clearly and calmly with customers.
• You are highly detail‑focused, with a practical, organised approach to your work. You naturally spot errors, correct them, and take steps to prevent the same issues happening again.
• You are comfortable working with systems and data, and not intimidated by online platforms or internal business systems. Experience with Shopify, content management systems or stock and product databases is useful, but transferable experience from similar systems is welcome.
• You are confident using Microsoft Excel for routine reporting and checks, and you understand the importance of accuracy and consistency when working with numbers and data.
• You can prioritise your workload in a busy environment, manage competing tasks, and communicate effectively with customers, warehouse teams and colleagues across the business.
• You have a sustainable commute to Banbury and are happy working in an onsite role, with one fixed remote day when business needs allow.

Advantageous but not essential:

• Experience managing products, pricing or content in Shopify.
• Experience working with internal business systems such as IFS or similar.
• Experience in premium or luxury retail environments.
• An interest in how online stores perform and how changes affect customer behaviour.
• An interest in automotive or motorsport.

What can we offer you?

• An attractive salary which will grow in line with your ongoing development and impact
• 25 days holiday + Birthday leave (which increases with long service) with an opportunity to purchase up to 15 extra days
• Training opportunities for continuing professional development
• Car and pension salary sacrifice schemes
• Paid time off for volunteering
• Consultations with our Fit 4 Life expert
• Social events throughout the year
• Exclusive company discounts
• Life assurance

We are an equal opportunities employer

As part of the Prodrive Group we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.