Automotive Account Manager

BramahHR Ltd; St Albans; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A leading company seeks a driven Field & Operations Manager with a customer-first outlook. This pivotal role involves overseeing regional operations, managing customer schemes, and driving change initiatives to enhance customer satisfaction. The successful candidate will possess strong analytical skills and experience in account management, thriving in a supportive and collaborative environment.

Benefits

Car scheme (optional)

Modern tools & systems

Access to ongoing development

Qualifications

• Proven experience in client-facing or account management role, preferably in field operations.
• Strong analytical and reporting skills.
• Strong verbal and written communication skills with presentation experience.

Responsibilities

• Oversee regional operations and manage customer-facing schemes.
• Ensure regulatory and operational compliance.
• Deliver clear reporting and insightful performance analysis.

Skills

Analytical skills

Reporting skills

Communication

Problem-solving

Organisational skills

Tools

CRM

Excel

Power BI

Job description

What We’re Looking For: Offer: If you're a driven operations professional with a customer-first outlook and a passion for process improvement, we want to hear from you!?? Apply now or reach out to learn more about this great opportunity.

• Field & Operations Manager ?? South of England / home-based with occasional office travel?? £40,000 – £42,000 per annum | Permanent | Full-time | 35 hrs/weekAbout the RoleWe're seeking an experienced Field & Operations Manager who thrives on delivering exceptional customer experiences and driving operational excellence. In this pivotal role, you'll oversee regional operations, manage customer-facing schemes, ensure compliance, and act as a trusted liaison between internal teams and clients.What You’ll Do:
• Lead implementation, review, and optimisation of regional customer schemes
• Build and sustain strong relationships with clients to deliver seamless service
• Act as the internal voice of the customer—working with product, operations, finance, and compliance stakeholders
• Ensure regulatory and operational compliance (e.g., internal policies, audits)
• Deliver clear reporting, presentations, and insightful performance analysis to leadership
• Drive change initiatives to enhance customer satisfaction and loyalty
• Champion cross-team collaboration for system improvements and process efficiencies
• Represent the company externally at client visits and events
• Continually identify and share customer success stories with marketing
• Proven experience in a client-facing or account management role, preferably in field operations
• Strong analytical and reporting skills—comfortable with data, CRM, and Excel
• Excellent verbal and written communication with presentation experience
• Strong organisational skills and a proactive, problem-solving mindset
• Commercial and financial awareness to support operational objectives
• Values-driven: integrity, accountability, continuous improvement, and a customer-first attitude
• Bonus: familiarity with compliance requirements (FCA, GDPR), Power BI, or automotive/financial services
• Salary: £40,000–£42,000 + bonus potential
• Working Model: Hybrid (home-based with occasional travel to office & client locations)
• Hours: Monday to Friday, 35 hours per week
• Perks: car scheme (optional), modern tools & systems, and access to ongoing development
• Environment: supportive, collaborative, values-led, with a strong focus on customer excellence