Associate Account Manager

The Instant Group; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A dynamic organization is seeking an Associate Account Manager to support their Americas Sales & Account Management Team. This role involves managing key accounts, ensuring the delivery of exceptional flex solutions, and tackling clients' needs via superior service. The ideal candidate will possess strong organizational and communication skills while embracing new challenges.

Benefits

Competitive pay scales reviewed annually

Discretionary annual company bonus

Private healthcare and life cover

Bespoke training programmes

Reward Gateway (discounts!)

Global Employee Assistance Programme

Colleague recognition scheme with awards

Qualifications

• Exceptional attention to detail and organization skills.
• Well-developed verbal and written communication and presentation skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Power BI).

Responsibilities

• Manage day-to-day client issues and maintain relationships.
• Ensure successful deliveries of contracts or services.
• Research market conditions and manage operator communications.

Skills

Attention to detail

Communication

Organizational skills

Customer service

Tools

Microsoft Office

Job description

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The Instant Group are hiring!


We are The Instant Group, where work gets smarter for all: employees, businesses, and the planet.

As the world’s largest flexible workspace market, we take pride in...

• Providing over 250,000 organisations around the world with office space, coworking memberships, virtual offices, or meeting rooms
• Delivering the latest flex market data and insights
• Offering expert consulting services on portfolio strategy, procurement and sustainability
• Empowering 20,000+ landlord, operator and investor partners to capture flex workspace demand, boosting revenue (up to 30%) and asset efficiency

By seamlessly connecting supply and demand with data-driven solutions, we redefine work, helping businesses thrive worldwide. We shape the next generation of work so that you can achieve your best work life, every day.

Our clients (Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, Hines...) trust our team across virtual and real-life offices globally, from London, Paris and New York, to Hong Kong, Singapore and Sydney.

Join our dynamic organisation, awarded one of the ‘Best Places to Work in Property’ and continuously featured in the ‘Sunday Times HSBC International Track 200’. Build your career where innovation and connectivity meet, where we solve challenges and grasp opportunities together.

The Role

We’re seeking an Associate Account Manager to join the Americas Sales & Account Management Team! You’ll act as a key contact for several key accounts, leading and managing serviced office transactions for these accounts. You’ll gain a fully understanding of the client’s business, ensuring that flex solutions are delivered to an exceptional standard!

If you’re people-focused with a flair for administration, we’d love to hear from you!

What will you be doing?

• Work as part of a team to ensure the successful introduction, implementation and ongoing delivery of contracts or services, and the successful extension/renewal of existing contracts or services
• As part of the Client global account team, take responsibility for managing the day-to-day client issues and requests, maintaining the client relationship and developing additional revenue streams
• Assist in managing critical date activity for client flex portfolios through technologies and trackers across a global portfolio to ensure timely completion of transactions
• Research and make recommendations on market conditions, operators and financials
• Work alongside the Instant global team as required on specific key client pitches, working with our business insights team to evaluate flex market data to present to clients and prospective clients
• Manage Operator communications to ensure all information is received and understood to client specifications, including conducting tour arrangements

Who are we looking for?

• Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow
• Exceptional attention to detail and organization skills
• Well-developed verbal and written communication and presentation skills
• Proficient in the use of Microsoft office suite (Excel, Word, PowerPoint, Power BI)
• Ability to work independently and within a team to build relationships and interact effectively with business partners and clients
• Willingness to take on new challenges, responsibilities, and assignments
• Proven record of providing excellent internal and external customer service

What’s in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• A focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Bespoke training programmes and our bespoke ‘Instant Learning’ portal
• Reward Gateway (discounts!)
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme, with quarterly and annual ‘Let’s Celebrate’ awards (with great prizes!)