Automation Support Lead

Everi, Inc.; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics and parcel delivery company in the UK is seeking an Automation Support Lead to oversee the development and support of automation systems. The ideal candidate will lead a dedicated team, manage performance targets, and drive innovation through new automation solutions. A Bachelor's degree in Engineering or Computer Science, along with experience in automation engineering and low-code platforms, is essential. The role offers the opportunity to work in an inclusive environment committed to continuous improvement.

Qualifications

• Proven experience in automation engineering.
• Strong knowledge of automation technologies.
• Experience integrating automation solutions with external data sources.

Responsibilities

• Oversee performance and management of the Automation Support team.
• Lead design and development of new automation solutions.
• Act as escalation point for critical issues.

Skills

Automation engineering

Programming languages

Robotic Process Automation (RPA)

Low-code development

Education

Bachelor's degree in Engineering or Computer Science

Tools

Microsoft Power Apps

Power Automate

UiPath

SQL

SharePoint

ServiceNow

Job description

Overview

As Automation Support Lead, you will oversee the development, maintenance and support of automation systems across the business, ensuring their reliability, availability, security, and performance. You will lead a dedicated support team, acting as the escalation point for critical issues while driving innovation through new automation and low-code solutions. By working collaboratively with business users and IT colleagues, you'll ensure automation solutions are designed, tested and deployed effectively to meet both functional and non-functional requirements.

Responsibilities

• Managing the performance of the Automation Support team, ensuring SLA and KPI targets are achieved.
• Leading the design, development, and release of new automation and low-code small works.
• Maintaining existing automations by resolving Incidents and Problem Records within agreed SLAs.
• Acting as the escalation point for the team and collaborating with business users to define robust solutions.
• Testing and debugging automation systems to ensure smooth deployment and ongoing performance.
• Writing and updating system documentation, as well as providing user training where required.
• Performing routine maintenance and system checks to ensure systems remain secure and performant.
• Identifying new opportunities for automation and driving continuous service improvement.
• Scheduling and planning incoming project deliverables, managing them to completion.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field (or equivalent relevant industry experience).
• Proven experience in automation engineering, including designing and implementing automated systems.
• Strong knowledge of programming languages, hardware operations, and automation technologies.
• Hands-on experience with Intelligent Automation and Robotic Process Automation (RPA).
• Proven development experience in low-code platforms such as Microsoft Power Apps, Power Automate, and UiPath.
• Experience integrating automation solutions with external data sources such as SQL and SharePoint.
• Experience developing and integrating with ITSM systems such as ServiceNow.

About Evri

At Evri, we know we only grow if our people do too. We're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We are Evri. Where everyone is welcome. We’re excited for the future and will deliver it together. Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. We have won industry awards for IT, innovation and our green fleet. We’re a friendly, ambitious and diverse team, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you. Evri