Automation‑Driven 3rd Line ICT Infrastructure Engineer

Volkerrail Group; Hoddesdon; Hybrid; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Competitive annual leave

Birthday leave

Private medical care

Pension

Life Assurance

Cycle to Work

Training and development opportunities

Flexible working

Employee Assistance programme

Mental health support

24/7 Virtual GP

Job summary

VolkerWessels UK is seeking an experienced ICT Infrastructure Operations Engineer to join the 3rd Line Infrastructure Operations team. The role centers on expert 3rd line support, maintaining stability, security and performance of our ICT environment while acting as escalation point.

You will drive automation using PowerShell, Power Automate, Python, and related technologies, collaborate with Service Desk and Project teams, and contribute to continual service improvement.

Qualifications

• Demonstrable experience in 2nd and 3rd Line Infrastructure Support.
• Strong experience supporting Microsoft 365, Windows Server, Azure and Intune.
• Excellent PowerShell scripting skills, with experience automating operational tasks.
• Experience with Microsoft Power Automate and/or the Power Platform.
• Experience managing Active Directory and Microsoft Entra ID.
• Knowledge of endpoint management, device deployment and configuration.
• Experience working within ITIL-based support environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.
• A proactive approach with a passion for continual improvement.

Responsibilities

• Provide expert 3rd Line support across the ICT infrastructure estate.
• Escalation point for complex incidents, service requests and issues.
• Monitor, maintain and support Microsoft cloud and on-premise infrastructure.
• Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant.
• Troubleshoot and resolve complex infrastructure issues; implement permanent solutions.
• Support infrastructure projects, technical implementations and service improvements.
• Contribute to major incident management, problem management and continual service improvement.

Skills

2nd/3rd Line Support

PowerShell scripting

Power Automate

Power Platform

Active Directory & Entra ID

Azure

ITIL

Troubleshooting

Communication & Stakeholder mgmt

Continual improvement

Tools

Microsoft Graph API

Azure Automation

Azure Functions

Terraform

Ansible

Monitoring platforms

Virtualisation technologies

CI/CD practices

Job description

VolkerWessels UK is seeking an experienced ICT Infrastructure Operations Engineer to join the 3rd Line Infrastructure Operations team. The role centers on expert 3rd line support, maintaining stability, security and performance of our ICT environment while acting as escalation point.

You will drive automation using PowerShell, Power Automate, Python, and related technologies, collaborate with Service Desk and Project teams, and contribute to continual service improvement.