3rd Line Infrastructure Support Engineer - Windows WIM/OSD Expert

Computacenter; Stevenage; On-site; GBP 32,000 - 42,000; Full time

Job summary

Computacenter is seeking a proactive 3rd Line IT Support professional to maintain and improve the desktop environment, focusing on SCCM, AD, GPOs and WIMS/OSD for Windows 10/11 across the client estate.

You will deliver high-quality IT services, assist in creating robust images, manage patching, and provide guidance to 1st/2nd line staff while ensuring government vetting requirements are met.

Qualifications

• In-depth knowledge of Microsoft client operating systems (Windows 10/11).
• Active Directory and GPOs administrations.

Responsibilities

• Manage WIMS and OSD for desktop environment.
• Create and maintain standard WIM images.
• Produce OSD task sequencing for multiple hardware platforms.
• Test and document SOEs; troubleshoot build issues.
• Liaise with suppliers for faults and software/hardware fixes.
• Document solutions in the Service Desk knowledge base.
• Provide support and training to 1st/2nd Line Analysts.
• Test new hardware; write user documentation.
• Investigate new products and solutions; make recommendations.

Skills

Windows 10/11

Active Directory

Group Policy

SCCM

WIMS/OSD

Documentation

Desktop support

Troubleshooting

Vendor liaison

Government vetting

Tools

ADK

MDT

Job description

Computacenter is seeking a proactive 3rd Line IT Support professional to maintain and improve the desktop environment, focusing on SCCM, AD, GPOs and WIMS/OSD for Windows 10/11 across the client estate.

You will deliver high-quality IT services, assist in creating robust images, manage patching, and provide guidance to 1st/2nd line staff while ensuring government vetting requirements are met.