ICT Infrastructure Operations Engineer (3rd Line & Automation)

Volkerrail Group; Hoddesdon; Hybrid; GBP 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Competitive annual leave

Birthday leave

Private medical care

Pension

Life Assurance

Cycle to Work

Training and development opportunities

Flexible working

Employee Assistance programme

Mental health support

24/7 Virtual GP

Job summary

VolkerWessels UK is seeking an experienced ICT Infrastructure Operations Engineer to join the 3rd Line Infrastructure Operations team. The role centers on expert 3rd line support, maintaining stability, security and performance of our ICT environment while acting as escalation point.

You will drive automation using PowerShell, Power Automate, Python, and related technologies, collaborate with Service Desk and Project teams, and contribute to continual service improvement.

Qualifications

• Demonstrable experience in 2nd and 3rd Line Infrastructure Support.
• Strong experience supporting Microsoft 365, Windows Server, Azure and Intune.
• Excellent PowerShell scripting skills, with experience automating operational tasks.
• Experience with Microsoft Power Automate and/or the Power Platform.
• Experience managing Active Directory and Microsoft Entra ID.
• Knowledge of endpoint management, device deployment and configuration.
• Experience working within ITIL-based support environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.
• A proactive approach with a passion for continual improvement.

Responsibilities

• Provide expert 3rd Line support across the ICT infrastructure estate.
• Escalation point for complex incidents, service requests and issues.
• Monitor, maintain and support Microsoft cloud and on-premise infrastructure.
• Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant.
• Troubleshoot and resolve complex infrastructure issues; implement permanent solutions.
• Support infrastructure projects, technical implementations and service improvements.
• Contribute to major incident management, problem management and continual service improvement.

Skills

2nd/3rd Line Support

PowerShell scripting

Power Automate

Power Platform

Active Directory & Entra ID

Azure

ITIL

Troubleshooting

Communication & Stakeholder mgmt

Continual improvement

Tools

Microsoft Graph API

Azure Automation

Azure Functions

Terraform

Ansible

Monitoring platforms

Virtualisation technologies

CI/CD practices

Job description

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

We're looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team.

The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You'll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects.

Alongside your operational responsibilities, you'll play a key role in driving automation across the Infrastructure Operations team. You'll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services.

Please note that this is a permanent role based onsite at our Hoddesdon office.

About our role

3rd Line Infrastructure Operations

• Provide expert 3rd Line support across the ICT infrastructure estate.
• Act as the escalation point for complex incidents, service requests and technical issues.
• Monitor, maintain and support Microsoft cloud and on-premise infrastructure.
• Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and compliant.
• Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions.
• Support infrastructure projects, technical implementations and service improvements.
• Contribute to major incident management, problem management and continual service improvement.

Automation & Continuous Improvement

• Identify repetitive operational tasks and develop automation solutions to improve efficiency.
• Create and maintain automation using PowerShell, Power Automate, Python and other suitable technologies.
• Develop automated deployment, monitoring, reporting and administrative processes.
• Support Infrastructure as Code and configuration management where appropriate.
• Document automation solutions and share knowledge across the wider ICT team.
• Promote automation best practices and continuous improvement.

Collaboration

• Work closely with Service Desk, Infrastructure Operations, Field Services and Project teams.
• Provide technical guidance and mentoring where appropriate.
• Produce clear technical documentation and support knowledge sharing across the team.

About you

You're an experienced Infrastructure Engineer with a strong background in 2nd and 3rd Line support. You enjoy troubleshooting complex technical issues, take ownership of problems and are passionate about improving services through automation and continual improvement.

You'll have:

• Demonstrable experience in 2nd and 3rd Line Infrastructure Support.
• Strong experience supporting Microsoft 365, Windows Server, Azure and Intune.
• Excellent PowerShell scripting skills, with experience automating operational tasks.
• Experience with Microsoft Power Automate and/or the Power Platform.
• Experience managing Active Directory and Microsoft Entra ID.
• Knowledge of endpoint management, device deployment and configuration.
• Experience working within ITIL-based support environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.
• A proactive approach with a passion for continual improvement.

Desirable Skills

• Python or Bash scripting.
• Microsoft Graph API.
• Azure Automation or Azure Functions.
• Infrastructure as Code (Ansible, Terraform or similar).
• Experience with monitoring and alerting platforms.
• Experience supporting virtualisation technologies.
• Knowledge of CI/CD principles and DevOps practices.
• Project delivery experience.

Why work with us?

VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities-comprehensive skills-based training
• Family friendly polices including enhanced maternity benefits
• Flexible working opportunities
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at [e-mail]

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed to [e-mail]

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

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