Automation & Analytics Specialist

Web Travel Group; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

WebBeds is seeking a Digital Analyst to drive automation and digital tooling adoption across finance, commercial, contracting, and corporate processes. You will assess opportunities, build practical automation solutions, and support teams in using tools confidently and sustainably.

You’ll document solutions, promote user capability, and push continuous improvement across the WebBeds Group, collaborating with stakeholders to improve efficiency and experience.

Qualifications

• Experience identifying automation opportunities and ROI.
• Ability to document processes clearly for users.
• Ability to develop practical automation solutions.
• Experience in BI and data analysis.
• Familiar with Freshdesk or Zendesk in a corporate setting.
• Knowledge of Power BI and SQL.
• Strong communication and problem-solving skills.
• Customer-focused, able to support colleagues.

Responsibilities

• Assess opportunities to simplify or automate processes.
• Track automation projects with clear timelines and accountability.
• Develop tools to improve personal productivity and adoption.
• Document solutions for long-term sustainability.
• Support user enablement and training across teams.
• Drive continuous improvement across offices and the group.
• Collaborate with stakeholders to deliver user-friendly solutions.

Skills

Automation

Process optimisation

RPA

Workflow tools

Freshdesk

Zendesk

Power BI

SQL

Business intelligence

Customer service

Problem solving

Attention to detail

Cross-functional collaboration

Travel/B2B experience

Tools

Power BI

SQL

Job description

WebBeds is seeking a Digital Analyst to drive automation and digital tooling adoption across finance, commercial, contracting, and corporate processes. You will assess opportunities, build practical automation solutions, and support teams in using tools confidently and sustainably.

You’ll document solutions, promote user capability, and push continuous improvement across the WebBeds Group, collaborating with stakeholders to improve efficiency and experience.