Digital Analyst

Web Travel Group; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

WebBeds is seeking a Digital Analyst to drive automation and digital tooling adoption across finance, commercial, contracting, and corporate processes. You will assess opportunities, build practical automation solutions, and support teams in using tools confidently and sustainably.

You’ll document solutions, promote user capability, and push continuous improvement across the WebBeds Group, collaborating with stakeholders to improve efficiency and experience.

Qualifications

• Experience identifying automation opportunities and ROI.
• Ability to document processes clearly for users.
• Ability to develop practical automation solutions.
• Experience in BI and data analysis.
• Familiar with Freshdesk or Zendesk in a corporate setting.
• Knowledge of Power BI and SQL.
• Strong communication and problem-solving skills.
• Customer-focused, able to support colleagues.

Responsibilities

• Assess opportunities to simplify or automate processes.
• Track automation projects with clear timelines and accountability.
• Develop tools to improve personal productivity and adoption.
• Document solutions for long-term sustainability.
• Support user enablement and training across teams.
• Drive continuous improvement across offices and the group.
• Collaborate with stakeholders to deliver user-friendly solutions.

Skills

Automation

Process optimisation

RPA

Workflow tools

Freshdesk

Zendesk

Power BI

SQL

Business intelligence

Customer service

Problem solving

Attention to detail

Cross-functional collaboration

Travel/B2B experience

Tools

Power BI

SQL

Job description

What you will do on your journey with WebBeds.

As a Digital Analyst, you will drive the adoption of digital tools and automation across WebBeds, helping colleagues make better use of technology investments across finance, commercial, contracting, and corporate processes. You will assess opportunities to remove, simplify, or automate business processes, develop practical automation solutions, and support teams in using tools confidently and sustainably.

This role will help increase productivity across business lines by documenting solutions clearly, building user capability, and promoting continuous improvement in how technology is used across the WebBeds Group.

In this role you will:

Key responsibilities

• Process automation assessment: Review and assess opportunities to simplify, remove, or automate business processes, evaluating the return on investment and value added from each opportunity.

• Automation project tracking: Establish and maintain a project register for automation and process re-engineering opportunities, ensuring clear timelines, deadlines, accountability, and transparent reporting for senior management.

• Tool development and adoption: Develop practical automation tools that improve personal productivity across business lines and support teams in embedding these tools into day-to-day ways of working.

• Documentation and sustainability: Ensure solutions, tools, and process changes are fully documented, easy to understand, and sustainable for users beyond initial implementation.

• User enablement and support: Support colleagues in building confidence with corporate technology, helping them develop the skills needed to manage their own solutions independently.

• Continuous improvement: Drive ongoing improvement in the use of technology across corporate offices and the wider WebBeds Group when required.

• Stakeholder collaboration: Work with stakeholders across functions to understand business needs, communicate technical concepts clearly, and deliver solutions that improve user experience and operational efficiency.

The skills we would love to see in your suitcase!

• Strong understanding of automation technologies, process optimisation, robotic process automation platforms, and workflow management tools.

• Knowledge of ticketing systems such as Freshdesk or Zendesk, Business Intelligence tools, and helpdesk or customer service environments.

• Proficiency in documenting workflows, standard operating procedures, and data analysis.

• Knowledge of industry trends, emerging technologies, Business Intelligence tools, Power BI, and SQL.

• Understanding of customer service principles and how to deliver effective user support.

• Excellent problem-solving, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Strong attention to detail, accuracy, and the ability to manage multiple priorities.

• A collaborative, customer-focused approach with a commitment to delivering high-quality support.

• Previous experience in travel or B2B organisations.