Auto Services Customer Advisor & Office Admin

Direct Line Group; Perth; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

9% employer contributed pension

50% off home, motor and pet insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Job summary

Direct Line Group is seeking an Office Administrator to join our Auto Services team in a busy vehicle repair environment. You will be the first point of customer contact, coordinating with customers and internal teams to uphold high standards and meet repair needs.

The role is permanent within a 6-month contract framework with a 45-hour week, reporting to the Office Manager. We value enthusiasm, reliability, and a customer-focused approach for this busy support function.

Qualifications

• 1+ years of experience in a customer service role.

Responsibilities

• Deliver high levels of customer contact and communications throughout the vehicle repairs.
• Provide Service Level Agreements, ensuring customers are contacted regarding repairs.
• Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework.
• Be accountable for your individual performance and contribute to site performance.

Skills

Customer service

Job description

Direct Line Group is seeking an Office Administrator to join our Auto Services team in a busy vehicle repair environment. You will be the first point of customer contact, coordinating with customers and internal teams to uphold high standards and meet repair needs.

The role is permanent within a 6-month contract framework with a 45-hour week, reporting to the Office Manager. We value enthusiasm, reliability, and a customer-focused approach for this busy support function.