Auto Service Receptionist – Customer-Focused & Organised

DAF Trucks UK; Shrewsbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 Days Holiday

Pension

Sick Pay

Employee Discounts

Mental Health First Aiders

Will Writing

Mortgage Advice

Eye Tests

Flu jabs

On-Site Parking

Cycle to Work

Period Positive Workplace

EAP

Job summary

Greenhous is seeking a motivated Service Receptionist to join our team in Shrewsbury. You’ll be the first point of contact for customers and work closely with Service Advisors, Technicians and the wider team to keep the service operation running smoothly.

The role requires excellent communication, organisation and customer service, with hours Monday to Friday 8.30–17.30 and 1 in 4 Saturdays. Salary is £30,000 per annum OTE for a permanent position at Greenhous.

Qualifications

• Previous experience in a customer service, reception or administration role is desirable.
• Experience within an automotive or commercial vehicle environment would be advantageous but is not essential.
• Excellent communication and interpersonal skills.
• Confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Professional, friendly and approachable manner.
• Strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and willingness to learn.

Responsibilities

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.
• Answering incoming telephone calls and directing enquiries to the appropriate department.
• Booking customers into the workshop and assisting with service and repair enquiries.
• Supporting the Service Advisors with day-to-day administration.
• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.
• Processing relevant paperwork and maintaining accurate customer records.
• Taking payments and handling customer transactions where required.
• Liaising with technicians and other departments to support the smooth running of the service operation.
• Maintaining a professional and organised reception area.
• Providing excellent customer service at all times.

Skills

Customer service

Reception experience

Administration

Telephone etiquette

Organisational skills

Job description

Greenhous is seeking a motivated Service Receptionist to join our team in Shrewsbury. You’ll be the first point of contact for customers and work closely with Service Advisors, Technicians and the wider team to keep the service operation running smoothly.

The role requires excellent communication, organisation and customer service, with hours Monday to Friday 8.30–17.30 and 1 in 4 Saturdays. Salary is £30,000 per annum OTE for a permanent position at Greenhous.