Service Receptionist - Shrewsbury

Greenhous Group; Shrewsbury; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Pension

Employee discounts

Mental health support

Eye tests

Job summary

Greenhous DAF is seeking a friendly, organised Service Receptionist in Shrewsbury. You will be the first point of contact for customers, collaborating with Service Advisors and technicians to ensure a smooth service operation.

The role requires excellent communication, organisational and customer service skills in a busy dealership environment. Monday to Friday with 40 hours per week and a salary of £30,000 OTE per annum.

Qualifications

• Previous experience in a customer service, reception or administration role is desirable.
• Experience within an automotive or commercial vehicle environment would be advantageous but is not essential.
• Excellent communication and interpersonal skills.
• Confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Professional, friendly and approachable manner.
• Strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and willingness to learn.

Responsibilities

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.
• Answering incoming telephone calls and directing enquiries to the appropriate department.
• Booking customers into the workshop and assisting with service and repair enquiries.
• Supporting the Service Advisors with day-to-day administration.
• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.
• Processing relevant paperwork and maintaining accurate customer records.
• Taking payments and handling customer transactions where required.
• Liaising with technicians and other departments to support the smooth running of the service operation.
• Maintaining a professional and organised reception area.
• Providing excellent customer service at all times.

Skills

Customer service

Reception

Administration

Telephone etiquette

Job description

Greenhous DAF is looking for a friendly, organised and customer-focused Service Receptionist to join our team in Shrewsbury.

As the first point of contact for customers visiting our DAF dealership, you’ll play an important role in providing a welcoming and professional experience. You’ll work closely with our Service Advisors, Technicians and wider team to ensure customers are kept informed and the day-to-day service operation runs smoothly.

This is a varied role where excellent communication, organisation and customer service skills are essential. If you enjoy working with people and thrive in a busy environment, this could be the perfect opportunity for you.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours: Monday to Friday, 8.30 am to 5.30 pm, 1 in 4 Saturdays, 8.00 am to 12.00 pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).

Salary: OTE £30,000 per annum

Key Responsibilities:

• Welcoming customers to the dealership and providing a friendly, professional first point of contact.
• Answering incoming telephone calls and directing enquiries to the appropriate department.
• Booking customers into the workshop and assisting with service and repair enquiries.
• Supporting the Service Advisors with day-to-day administration.
• Keeping customers informed and ensuring messages and enquiries are dealt with promptly.
• Processing relevant paperwork and maintaining accurate customer records.
• Taking payments and handling customer transactions where required.
• Liaising with technicians and other departments to support the smooth running of the service operation.
• Maintaining a professional and organised reception area.
• Providing excellent customer service at all times.

Ideally, we are looking for:

• Previous experience in a customer service, reception or administration role is desirable.
• Experience within an automotive or commercial vehicle environment would be advantageous but is not essential.
• Excellent communication and interpersonal skills.
• Confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Professional, friendly and approachable manner.
• Strong attention to detail.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and willingness to learn.

In return we’ll offer:

As a permanent Greenhous employee, you will be entitled to:

• 30 Days Holiday Including 8 Bank Holidays
• Company Sick Pay That Increases With Length Of Service
• Pension With Greenhous Contribution
• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
• Qualified Mental Health First Aiders
• Free Will Writing Service
• Free Mortgage Advice Service
• Free Eye Tests For VDU Users
• Free Flu jabs if you are ineligible through the NHS
• On-Site Parking (Site Specific)
• Cycle To Work Scheme
• Period Positive Workplace
• EAP – Employee Assistance Program

Who are we:

Greenhousis firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of Car and Commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.

Address Shrewsbury,
Shrewsbury,
Shropshire,
SY1 3JE