Auto Service Advisor — Premium Customer Experience

Stoneacre; Tees Valley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Industry leading salary

Flexible patterns

Bonus scheme

Training & development

Career progression

Pension

Job summary

Stoneacre Motor Group is hiring a Service Advisor in the United Kingdom. The role focuses on delivering premium customer experience, coordinating between workshop and customers, and driving high standards of after-sales care. A strong team player with excellent communication is essential for success.

The role offers an industry‑leading salary (£28,000–£36,000 per year), flexible working patterns, a bonus scheme, training, pension, and employee discounts in a dynamic, fast-paced environment.

Qualifications

• Exceptional customer service and communication skills.
• Minimum 1 year service advisor experience.
• Experience with RTC & Kerridge/ADP systems preferred; training available.

Responsibilities

• Manage all customer communications and interactions for the dealership.
• Identify service needs and agree work with customers and timescales.
• Liaise with workshop to confirm completion times and relay updates.
• Update customers on progress and handle payments and invoices.
• Assist with handling complaints per company policy and ensure proper handover of vehicles.

Skills

Customer service

Communication skills

Time management

Team player

Tools

RTC

Kerridge / ADP

Job description

Stoneacre Motor Group is hiring a Service Advisor in the United Kingdom. The role focuses on delivering premium customer experience, coordinating between workshop and customers, and driving high standards of after-sales care. A strong team player with excellent communication is essential for success.

The role offers an industry‑leading salary (£28,000–£36,000 per year), flexible working patterns, a bonus scheme, training, pension, and employee discounts in a dynamic, fast-paced environment.