Service Advisor – Flexible Hours + Bonus & Training

Stoneacre Motor Group; Scarborough; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Industry leading salary

Flexible working patterns

Bonus scheme

Training & Development

Career progression opportunities

Pension scheme

Uniform provided

Long service reward

Employee discounts

Wellness programme

Free parking

Job summary

Stoneacre Motor Group is hiring a Service Advisor in Scarborough to deliver top-tier customer service, liaising between the workshop and customers, and guiding work from acceptance to completion. You will be the trusted point of contact, ensuring accurate information and timely updates while processing payments and supporting customer care.

We offer an industry-leading salary, flexible patterns, training, and career progression within a fast-growing UK motor group.

Qualifications

• You will have exceptional customer service, striving to deliver above our customer expectations.
• Excellent communication skills, by telephone, email and face to face situations.
• You will have a minimum of 1-year service advisor experience.
• Experience with RTC & Kerridge/ADP Systems preferred, however, training can be provided for the right candidate.
• You will have a strong attention to detail.
• You will have good time management and be able to prioritise your workload.

Responsibilities

• Manage all customer communications and interactions on behalf of the dealership.
• Identify service needs and requirements of the customer.
• Establish understanding and an agreement with the customer of work required and agree time frames.
• Liaise with the workshop to determine vehicle completion times and relay information.
• Carry out basic checks of vehicles to identify any incidental damage.
• Regularly update the customer with progress on their vehicle.
• Process payments and issue invoices for customers.
• Support with handling complaints.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively to deliver premium customer advice and satisfaction.

Skills

Excellent communication

Customer service

Time management

ICT/English/Maths

Team player

Tools

RTC Kerridge/ADP

Job description

Stoneacre Motor Group is hiring a Service Advisor in Scarborough to deliver top-tier customer service, liaising between the workshop and customers, and guiding work from acceptance to completion. You will be the trusted point of contact, ensuring accurate information and timely updates while processing payments and supporting customer care.

We offer an industry-leading salary, flexible patterns, training, and career progression within a fast-growing UK motor group.