Auto Insurance Technical Claims Handler – Peterborough

ACTIVATE GROUP LIMITED; Peterborough; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days holiday including bank

Personal health cash plan

Enhanced maternity, paternity, and new

Life assurance at three times basic

Free breakfasts and fresh fruit

Birthday surprise

Job summary

Activate Group is a growing UK business with 1,000+ team members nationwide. We’re looking for a Technical Claims Handler to join our Sopp+Sopp team in Peterborough.

This is a permanent/full-time role offering development and progression opportunities. Key responsibilities include handling end-to-end vehicle claims, updating records in our bespoke software, and maintaining high standards of customer service while meeting SLAs.

Qualifications

• Excellent customer service skills.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.

Responsibilities

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
• Using Activate Groups bespoke software and databases to record, update and maintain information relating to each claim
• Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service
• Provide accurate updates to team managers and customers as required
• Ensure that all SLA’s are met and exceeded
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.

Skills

Customer service

High call volume

Communication skills

Time management

Job description

Activate Group is a growing UK business with 1,000+ team members nationwide. We’re looking for a Technical Claims Handler to join our Sopp+Sopp team in Peterborough.

This is a permanent/full-time role offering development and progression opportunities. Key responsibilities include handling end-to-end vehicle claims, updating records in our bespoke software, and maintaining high standards of customer service while meeting SLAs.