Property Claims Handler — Hybrid Role, Growth Path

Jensten Group; Norwich; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

27 days annual leave

Pension with employer matched

Flexible benefits package

Group Life Assurance

Maternity/Paternity/Adoption leave

Professional qualification support

Perks at Work discounts

Holiday purchase scheme

Free on-site parking

Hybrid working

Job summary

Jensten Group is seeking a full-time Claims Handler to join our Property Claims team in Norwich. Based at our Norwich office, with free on-site parking, you'll manage your own caseload and handle buildings-related claims across private residential, commercial and high-net-worth properties.

This role offers a hybrid working arrangement after probation, with opportunities to develop within a supportive team of over 25 claims professionals and exposure to insurers, loss adjusters and surveyors.

Qualifications

• Previous insurance claims experience required.
• Excellent customer service and strong communication skills.
• Good attention to detail and organisational abilities.
• Experience with Microsoft Office suite is essential.
• Desire to work towards CII qualifications is a plus.

Responsibilities

• Manage your own caseload of property claims from notification through to settlement on a non-delegated authority basis.
• Handle a wide range of buildings-related claims across private residential, commercial and high-net-worth property portfolios.
• Support clients throughout the claims process, providing guidance, reassurance and regular updates to ensure a positive customer experience.
• Liaise and negotiate with insurers, clients, loss adjusters, surveyors and other relevant parties to progress claims efficiently and achieve the best possible outcomes.
• Advise clients on policy coverage and the immediate and ongoing actions required following a loss.
• Prepare claims reports for Account Handlers and Executives to support client review meetings.

Skills

Insurance claims experience

Customer service

Communication

Organisational skills

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Jensten Group is seeking a full-time Claims Handler to join our Property Claims team in Norwich. Based at our Norwich office, with free on-site parking, you'll manage your own caseload and handle buildings-related claims across private residential, commercial and high-net-worth properties.

This role offers a hybrid working arrangement after probation, with opportunities to develop within a supportive team of over 25 claims professionals and exposure to insurers, loss adjusters and surveyors.