Auto Finance Customer Ops Lead (Hybrid/Remote)

Lendable; Chatham; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Best-in-class compensation including equity

Work from home options on Monday and Friday

Fully stocked kitchen

Private health insurance coverage

Inclusive workspace environment

Job summary

A leading fintech company in Chatham seeks a Customer Operations Team Leader to oversee coaching and quality assurance in their Customer Service department. Candidates should have a solid background in financial services, excellent communication skills, and a passion for customer engagement. Lendable offers competitive compensation and a supportive work environment, with opportunities for growth and development.

Qualifications

• Financial services background in Loans/Cards/Motor required.
• Strong written and verbal communication skills crucial.
• Experience in coaching or training desirable.

Responsibilities

• Coaching team members and ensuring quality performance.
• Identifying improvement opportunities through management information.
• Engaging with customers directly to manage demand.

Skills

Communication

Problem Solving

Coaching

Prioritization

Engagement

Education

Experience in Financial Services

Vehicle Finance Knowledge

Job description

A leading fintech company in Chatham seeks a Customer Operations Team Leader to oversee coaching and quality assurance in their Customer Service department. Candidates should have a solid background in financial services, excellent communication skills, and a passion for customer engagement. Lendable offers competitive compensation and a supportive work environment, with opportunities for growth and development.