Customer Service Advisor

Days Fleet; Swansea; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

6.2 weeks annual leave

Contributory pension

Life Assurance

Staff discounts

Free on-site parking

Cycle to work

Employee assistance helpline

Development opportunities

Job summary

Day’s Motor Group is seeking a Customer Service Advisor at our Plasmarl dealership in Swansea. You will be the first point of contact for service customers, greeting visitors and coordinating with workshop staff to ensure smooth, transparent communication.

The role emphasises excellent organisation, clear communication, and a customer-centric approach. Training will be provided, with a strong focus on delivering a premium customer experience.

Qualifications

• Customer service experience in a dealership setting is preferred but training will be provided.
• Excellent organisational and communication skills are essential.
• Attention to detail is important for accurate communications and scheduling.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Welcoming customers to the dealership and ensuring a seamless experience during visits.
• Handle service calls and face-to-face enquiries, book appointments, relay pricing and technical information, and update on repair times.
• Communicate repair requirements clearly to customers so they can decide the best option.
• Deliver a first-class customer experience and maintain high professional standards aligned with Day’s values.

Skills

Customer service experience

Organisational skills

Communication

Team player

Job description

We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl.

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As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.

You will facilitate effective communication between our customers and the workshop staff.

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Responsibilities

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Reporting to the Service Manager, responsibilities will include: -

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• Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
• The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
• Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
• Delivering a first-class customer experience to every customer.
• Consistently demonstrating the highest standards of professionalism while embodying the core values of Day’s.

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About you

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The ideal candidate will possess the following qualities:

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• Customer Service Advisor experience in a similar role within a vehicle dealership is preferred, though not essential as training will be provided.
• Excellent organisational and communication skills.
• A keen focus on attention to detail.
• The ability to work on own initiative as well as being an effective team player.

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Why Day’s Motor Group?

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Since its inception in 1926 Day’s continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.

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Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.

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As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.

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We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day’s we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.

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Employee benefits:

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• Competitive salary, dependent on experience and qualifications to be discussed at interview.
• 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
• Contributory pension scheme *
• Life Assurance (death in service) *
• Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
• Friends and Family discounted leasing
• Free on-site parking
• Cycle to work schemes
• Free and confidential access to BEN, employee assistance helpline available 24/7.
• Development opportunities within Days Motor Group
• * Eligibility after qualifying period of continuous service

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Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don’t hesitate to contact us [e-mail]