Auto Bodyshop Front Desk Specialist

Confidential; Sheet; On-site; GBP 21,000 - 35,000; Full time

Job summary

Confidential is recruiting a professional Service Receptionist for a busy Bodyshop in the Petersfield area, dedicated to delivering a welcoming, efficient customer experience throughout the vehicle repair journey.

You will greet customers, handle calls and emails, book vehicles into the Bodyshop, coordinate assessments and repairs, and keep customers informed of progress while liaising with estimators, technicians and third parties as required.

Responsibilities

• Act as the first point of contact for customers visiting the Bodyshop.
• Welcome customers professionally and establish the nature of their enquiry or vehicle repair requirements.
• Handle incoming telephone calls, emails and customer enquiries efficiently and professionally.
• Book customer vehicles into the Bodyshop and coordinate appointments for vehicle assessments, repairs and collections.
• Keep customers regularly informed regarding the progress of their vehicle repairs.
• Liaise with estimators, technicians and Bodyshop colleagues to obtain repair updates and communicate these clearly to customers.
• Coordinate vehicle drop-offs and collections, ensuring all relevant paperwork is completed accurately.
• Assist with organization and administration of courtesy vehicles where required.
• Communicate with insurance companies, accident management companies and other third parties when necessary.
• Ensure customer and vehicle records are maintained accurately throughout the repair process.
• Handle customer queries and concerns professionally, escalating matters when required.
• Provide customers with clear information regarding repair timescales and manage expectations.
• Support the preparation and processing of repair documentation, invoices and other administrative paperwork.
• Ensure the reception and customer-facing areas are maintained to a professional standard.
• Build and maintain positive working relationships across the Bodyshop.
• Deliver a high standard of customer service from enquiry to vehicle collection.
• Support the wider Bodyshop team in achieving customer satisfaction and departmental targets.

Job description

Confidential is recruiting a professional Service Receptionist for a busy Bodyshop in the Petersfield area, dedicated to delivering a welcoming, efficient customer experience throughout the vehicle repair journey.

You will greet customers, handle calls and emails, book vehicles into the Bodyshop, coordinate assessments and repairs, and keep customers informed of progress while liaising with estimators, technicians and third parties as required.