Event Operations Manager

Groups and Events Operations; City of Westminster; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Holidays

Contributory pension scheme

Refer a Friend bonus

Discounted health cover

Discounts with Meliá hotels

Personal development

Awards and recognition

Career growth

Perks at Work

Meals on duty

Payday Parties

Job summary

ME London is seeking a Groups & Events Manager to lead the planning and execution of large groups, meetings and social events, maximising revenue and guest satisfaction. You will develop the Groups & Events team, nurture client relationships and collaborate with Sales, F&B and hotel operations to bring each event to life.

Reporting to the General Manager, you will oversee contracts, budgeting and event delivery while maintaining brand standards and sustainable practices across all events.

Qualifications

• Two years+ experience in Groups & Events management or similar.
• Strong knowledge of hotel operations and MICE.
• Proven leadership and coaching abilities.
• Commercial mindset with experience managing budgets and forecasts.
• Excellent organisational skills and attention to detail.

Responsibilities

• Lead, coach and develop the Groups & Events team, setting objectives and assessing performance.
• Oversee the end-to-end journey of each group/event, from contract to delivery and final billing.
• Allocate bookings, plan rotas and personally manage events as needed.
• Identify upselling opportunities and collaborate with Sales and F&B to maximise revenue.
• Contribute to budgets and forecasts; monitor revenue and expenditure.
• Ensure event orders, group summaries and pre-event briefings are accurate and timely.
• Maintain client relationships and coordinate site inspections with suppliers.
• Uphold brand standards and sustainable event practices; ensure health & safety compliance.

Skills

People leadership

Budgeting & forecasting

Client relationships

MICE knowledge

English proficiency

Communication skills

Education

Hospitality degree

Job description

Groups & Events Manager ME London

Create memorable events. Inspire your team. Bring your personality to ME London.

We are looking for an organised, inspiring and commercially minded Groups & Events Manager to join ME London. If you combine a passion for exceptional events with strong leadership skills and an eye for business opportunities, we would love to hear from you.

Reporting to the General Manager, you will lead the planning and coordination of groups, meetings and social events, ensuring seamless delivery while maximising revenue and profitability. You will develop our Groups & Events team, build lasting client relationships and work closely with departments across the hotel to bring every event to life.

Your role

• Lead, coach and develop the Groups & Events team, setting clear objectives, supporting performance and identifying training needs.

• Oversee the journey of each confirmed group and event, from contract review and planning through to delivery, final billing and follow-up.

• Allocate bookings across the team and plan rotas to ensure appropriate coverage, while personally managing events alongside your leadership responsibilities.

• Develop business action plans, identify upselling opportunities and work with Sales and Food & Beverage to maximise revenue across accommodation, catering and event spaces.

• Contribute to departmental budgets and forecasts, review revenue and expenditure, and implement actions to improve financial performance.

• Monitor business on the books, conversion rates and revenue reporting, contributing insights to hotel business reviews.

• Ensure event orders and group summaries are accurate and distributed on time, leading operational briefings and pre-event meetings.

• Oversee contracts, deposits, payment schedules and final invoices, ensuring accuracy and effective credit monitoring.

• Build strong relationships with clients and external suppliers, lead site inspections and resolve concerns promptly.

• Uphold brand standards, promote sustainable event practices and ensure compliance with health and safety procedures.

About you

• At least two years' experience in a similar Groups & Events management position.

• Strong knowledge of hotel operations and meetings, incentives, conferences and events (MICE).

• The ability to lead and inspire a team, with a supportive approach to coaching and development.

• Commercial and financial awareness, including experience with budgets, forecasting and departmental performance.

• Excellent organisational skills, attention to detail and the ability to manage competing priorities.

• Confident communication and relationship-building skills, with a passion for personalised service.

• A proactive approach to solving problems and identifying opportunities to improve both the client experience and business results.

• Confidence using hotel management, event management or customer experience systems.

• Advanced written and spoken English; additional languages would be an advantage.

• A university degree, preferably in Tourism, Hospitality, Marketing or a related subject.

Because belonging to the great Meliá family is being VIP

• Holidays: 28 days' holiday, including 8 public holidays.

• Contributory pension scheme.

• Refer a Friend bonus: £500, subject to successful completion of six months' probation.

• Discounted dental and health cover with HSF.

• Discounts with Meliá hotels worldwide, including friends and family discounts.

• Personal development: programmes to support your career from the start, with unlimited access to our online learning platform.

• Awards and recognition programmes: a culture of recognition and reward, including loyalty bonuses and referral incentives.

• Career growth: opportunities to progress across our international hotel network, subject to local right-to-work requirements.

• High street discounts through Perks at Work.

• Meals on duty.

• Payday Parties.

At Meliá, we are all VIP — Very Inspiring People

Our people make everyday experiences exceptional. Whatever your role, your ideas, personality and contribution matter. Working at Meliá offers opportunities to learn, grow and shape your future within an international hospitality family.

Our warmth, care and passion for what we do create a workplace where people feel they belong.

At Meliá Hotels International, we are committed to equal opportunities, diversity and inclusion. We welcome people from all backgrounds and believe that the different experiences and perspectives of our colleagues are essential to our success as a global company.

We also support the sustainable growth of our industry through a socially responsible team, guided by our commitment: "Towards a sustainable future, from a responsible present."

Compensation: Competitive salary