Audit Technology Enablement Lead

Forvis Mazars in the UK; West of England; On-site; GBP 90,000 - 130,000; Full time

Job summary

Forvis Mazars in the UK is seeking an Audit Technology Support & Implementation Manager to lead the ATT support function, coordinating onshore and offshore teams and ensuring high-quality service delivery across Audit Tools and Techniques. You will manage demand, escalate complex issues, monitor metrics, and provide regular updates to the Director.

The role blends operational leadership with collaboration across Transformation, Data Analytics, IT and external vendors to improve adoption and

Qualifications

• Strong experience within audit, audit support or technology-enabled audit environments.
• Experience managing operational processes, support functions or service delivery models.
• Strong organisational skills with the ability to manage competing priorities and high volumes of work.
• Experience coordinating teams across multiple roles and locations, including offshore resource.
• Strong stakeholder management skills with the ability to engage across audit, technical and operational teams.
• Ability to manage and resolve complex issues, balancing technical and user considerations.
• Excellent communication skills, with the ability to translate complex issues into clear and practical messaging.
• Data-driven mindset, with the ability to interpret performance metrics and drive improvement actions.

Responsibilities

• Oversee the day-to-day delivery of support across all ATTs, ensuring tickets are managed effectively and resolved within agreed service levels.
• Monitor incoming support demand and ensure appropriate triage, prioritisation and allocation of work across the support team.
• Act as the primary escalation point for complex issues, service risks and operational challenges, ensuring timely and effective resolution.
• Coordinate workload across onshore and offshore teams, ensuring effective utilisation of resources and alignment to demand.
• Work closely with Assistant Managers to oversee offshore delivery, ensuring quality, consistency and accuracy of responses provided to audit teams.
• Track and monitor support performance metrics, including ticket volumes, response times, resolution times and recurring issues.
• Provide structured, timely communication and regular reporting to Director of Audit Technology Support and Implementation on service performance and trends.
• Liaise with Transformation, Data Analytics, IT and Methodology to coordinate issue resolution and support requirements.
• Manage relationships with third-party vendors and support providers, ensuring effective escalation and resolution of external issues.
• Ensure consistent and practical communication with audit teams, providing updates on issue status and timelines.
• Identify recurring issues and root causes, driving actions to reduce repeat queries and improve efficiency.
• Support the development and maintenance of knowledge bases, FAQs and standard guidance for user self-service.
• Drive continuous improvement in support processes and operating model to scale ATT adoption.
• Support onboarding of new ATTs into the support model, ensuring readiness and clear processes.
• Support ATT implementation and rollout activity, ensuring alignment between deployment and ongoing support.
• Contribute feedback into product and tool development based on user issues and support trends.
• Support delivery of training to improve user adoption and confidence.
• Assist in defining and refining service levels and operating frameworks for new tools.

Skills

Audit experience

Service delivery

Stakeholder management

Organizational skills

Cross-location coordination

Communication skills

Issue resolution

Data-driven mindset

Attention to detail

Audit tooling

Tools

Ticketing systems

Job description

Forvis Mazars in the UK is seeking an Audit Technology Support & Implementation Manager to lead the ATT support function, coordinating onshore and offshore teams and ensuring high-quality service delivery across Audit Tools and Techniques. You will manage demand, escalate complex issues, monitor metrics, and provide regular updates to the Director.

The role blends operational leadership with collaboration across Transformation, Data Analytics, IT and external vendors to improve adoption and