Audit-Ready Operations Support Coordinator

American Health Packaging; Coatbridge; Hybrid; GBP 1,929,000 - 2,342,000; Full time

Benefits offered by this job

Competitive pay (£14.42/hour)

Training & development

Cross-functional exposure

Job summary

Cencora is seeking an Operations Support Coordinator at the Coatbridge site to provide oversight, follow-up and practical support across site processes. You will monitor actions, support leaders with required actions and help ensure audit readiness, training, sickness management and payroll queries progress on time.

The role emphasizes coordination, documentation, and effective communication across departments, with a focus on maintaining standards and reducing escalations at the site.

Qualifications

• Previous experience in an administrative, compliance, operational support or process coordination role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with confidence working alongside People Leaders and operational stakeholders.
• High level of accuracy and attention to detail when maintaining records, monitoring actions and reviewing information.
• Proficient in Microsoft Office 365 applications, including spreadsheet and reporting tools.
• Ability to analyse information, identify process gaps and contribute to continuous improvement initiatives.
• Experience handling confidential information with professionalism and discretion.
• Capable of working independently while maintaining effective communication across multiple departments.
• Desirable: Previous experience supporting audit readiness and compliance processes.
• Desirable: Understanding of sickness management procedures and employee relations processes.
• Desirable: Experience monitoring training compliance activities, including GDPs and SSOWs.
• Desirable: Knowledge of purchase order administration and contract renewal processes.
• Desirable: Familiarity with Workday or similar HR and time management systems.
• Desirable: Experience investigating site cost, payroll or hours-related queries.

Responsibilities

• Monitor compliance actions throughout the year to support audit readiness and ensure outstanding actions are addressed in a timely manner.
• Track investigations, disciplinaries, grievances, one-to-ones and probationary reviews, ensuring People Leaders are aware of required actions and deadlines.
• Support training compliance activities, including GDPs and SSOWs, ensuring documents are issued, updated and refreshed where required.
• Monitor adherence to the Sickness Management Policy, ensuring documentation and process stages are completed within procedural timescales.
• Track accident-related actions and highlight outstanding activities to relevant People Leaders and operational teams.
• Raise purchase orders and monitor contract and blanket purchase order renewals to support continuity of site services.
• Investigate site cost and hours queries, identifying concerns and escalating issues before they impact operations or payroll.
• Provide practical administrative support including note taking, travel and hotel bookings, meeting coordination and process administration.

Skills

Administrative experience

Compliance

Process coordination

Attention to detail

Microsoft Office 365

Communication skills

Auditing readiness

Independent worker

Tools

Microsoft Office 365

Job description

Cencora is seeking an Operations Support Coordinator at the Coatbridge site to provide oversight, follow-up and practical support across site processes. You will monitor actions, support leaders with required actions and help ensure audit readiness, training, sickness management and payroll queries progress on time.

The role emphasizes coordination, documentation, and effective communication across departments, with a focus on maintaining standards and reducing escalations at the site.