Operations Support Coordinator

Alliance Healthcare; Coatbridge; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Training and development

Cross-functional exposure

Job summary

Cencora in Coatbridge is seeking an Operations Support Coordinator to provide central coordination and practical support across the site, strengthening compliance, process discipline and accountability.

You will monitor key site processes, identify gaps, support People Leaders with actions and ensure audit readiness, sickness management, training, payroll queries and cost/hour considerations are progressed on time.

Qualifications

• Previous experience in administrative, compliance, operational support or process coordination.
• Strong organisational skills with ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills with stakeholders.
• High accuracy and attention to detail when maintaining records and reviewing information.
• Proficient in Microsoft Office 365 applications and reporting tools.
• Ability to analyse information, identify process gaps and drive improvements.
• Experience handling confidential information with discretion.

Responsibilities

• Monitor compliance actions throughout the year to support audit readiness and ensure actions are addressed.
• Track investigations, disciplinaries, grievances, one-to-ones and probationary reviews with deadlines.
• Support training compliance activities, including GDPs and SSOWs.
• Monitor adherence to the Sickness Management Policy and complete documentation on time.
• Track accident-related actions and highlight outstanding activities to stakeholders.
• Raise purchase orders and monitor contract/BLANKET renewals to support continuity of services.
• Investigate site cost and hours queries and escalate issues as needed.
• Provide administrative support including note taking, travel and hotel bookings, and meeting coordination.

Skills

Administration

Compliance

Operational support

Process coordination

Microsoft Office 365

Data analysis

Audit readiness

Confidential data handling

Tools

Workday

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Location: Coatbridge

Work Pattern: Full Time, 40 Hours per Week

Pay Rate: £14.42 per hour

Role Summary

The Operations Support Coordinator will provide consistent oversight, follow-up and practical support across the Coatbridge site, helping to strengthen compliance, process discipline and accountability. The role will monitor key site processes, identify gaps, support People Leaders with required actions and ensure activities linked to audit readiness, employee relations, training, sickness management, accident processes, purchase order administration and site cost/hour queries are progressed within expected timescales. This position will act as a central point of coordination, helping to maintain standards, improve visibility of actions and reduce escalation of avoidable issues across the site.

Responsibilities

• Monitor compliance actions throughout the year to support audit readiness and ensure outstanding actions are addressed in a timely manner.
• Track investigations, disciplinaries, grievances, one-to-ones and probationary reviews, ensuring People Leaders are aware of required actions and deadlines.
• Support training compliance activities, including GDPs and SSOWs, ensuring documents are issued, updated and refreshed where required.
• Monitor adherence to the Sickness Management Policy, ensuring documentation and process stages are completed within procedural timescales.
• Track accident-related actions and highlight outstanding activities to relevant People Leaders and operational teams.
• Raise purchase orders and monitor contract and blanket purchase order renewals to support continuity of site services.
• Investigate site cost and hours queries, identifying concerns and escalating issues before they impact operations or payroll.
• Provide practical administrative support including note taking, travel and hotel bookings, meeting coordination and process administration.

Skills & Knowledge

• Previous experience in an administrative, compliance, operational support or process coordination role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with confidence working alongside People Leaders and operational stakeholders.
• High level of accuracy and attention to detail when maintaining records, monitoring actions and reviewing information.
• Proficient in Microsoft Office 365 applications, including spreadsheet and reporting tools.
• Ability to analyse information, identify process gaps and contribute to continuous improvement initiatives.
• Experience handling confidential information with professionalism and discretion.
• Capable of working independently while maintaining effective communication across multiple departments.
• Desirable: Previous experience supporting audit readiness and compliance processes.
• Desirable: Understanding of sickness management procedures and employee relations processes.
• Desirable: Experience monitoring training compliance activities, including GDPs and SSOWs.
• Desirable: Knowledge of purchase order administration and contract renewal processes.
• Desirable: Familiarity with Workday or similar HR and time management systems.
• Desirable: Experience investigating site cost, payroll or hours-related queries.

Benefits

• Competitive hourly rate of £14.42.
• Opportunity to work within a fast-paced operational environment.
• Exposure to a wide range of business functions and stakeholders.
• Ongoing training and development opportunities.
• Supportive team environment with opportunities to contribute to operational improvements.

About Cencora

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Accommodations

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora does not request this information as part of the employment application.