Audiology Case Handler - Dynamic Case Management

ExamWorks Group; Bolton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training

Friendly environment

Career progression

Varied workload

Salary & benefits

Job summary

ExamWorks Group in Bolton is seeking an organised Audiology Case Handler to manage NIHL cases from instruction to completion. You will coordinate audiogram appointments, track progress, and maintain accurate case records while delivering excellent customer service.

You will liaise with suppliers and customers, handle calls, and contribute to a team focused on quality and timely SLAs with full training provided.

Qualifications

• Previous administration experience in an office environment.
• Experience providing excellent customer service.
• Experience working with database or case management systems would be advantageous.

Responsibilities

• Arrange audiogram appointments with suppliers using the case management system.
• Liaise with suppliers to obtain appointments, progress updates, and reports within agreed service levels.
• Process audiogram results accurately and ensure timely transmission of information to customers.
• Maintain detailed and accurate case records, logging all contact, actions, dates, and outcomes on the case management system.
• Handle inbound and outbound calls professionally, assisting customers and suppliers with queries.
• Escalate complaints and complex issues to management where appropriate.
• Complete written correspondence to a high standard, ensuring correct spelling, grammar, and professionalism at all times.
• Attend mandatory training and participate in ongoing development opportunities.
• Support the wider team and undertake additional duties as required.

Skills

Admin experience

Customer service

Verbal communication

Written communication

Organisational skills

Data entry

Telephone manner

Attention to detail

Problem solving

Time management

MS Word

MS Excel

Relationship building

Job description

ExamWorks Group in Bolton is seeking an organised Audiology Case Handler to manage NIHL cases from instruction to completion. You will coordinate audiogram appointments, track progress, and maintain accurate case records while delivering excellent customer service.

You will liaise with suppliers and customers, handle calls, and contribute to a team focused on quality and timely SLAs with full training provided.