Audiology Admin Coordinator — Multi-Site NHS

DBTH; United Kingdom; Remote; GBP 26,000 - 27,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease schemes

Discounts on services

Job summary

DBTH is seeking a part-time Admin Clerk (Band 3) for Audiology, covering multiple sites including Sandringham Health Centre. 30 hours per week (Mon, Tue, Thu, Fri; Wed off) with a pro-rata salary of £25,760–£27,476.

The role focuses on admin support for Adult and Paediatric Audiology, processing referrals, booking appointments and providing secretarial support to the Hearing Rehabilitation Centre. Experience in NHS admin and MS Office is essential.

Qualifications

• Experience working with the general public.
• Experience planning and organising workloads.
• Experience handling telephone calls.
• Excellent knowledge of Microsoft packages and associated software.
• Experience in an administration role.
• Experience working in a patient facing post.
• Previous experience working with people with hearing and communication difficulties.
• Previous hospital, social care of similar experience.
• Knowledge of the Trusts patient management system (CAMIS).
• Knowledge of the audiology patient management system (Audit Base).

Responsibilities

• Work at different sites across the Trust including Sandringham Road Clinic, Doncaster Royal Infirmary, Bassetlaw Hospital, Montagu Hospital and Retford Hospital.
• Provide admin support for both Adult and Paediatric Audiology Services.
• All duties and responsibilities of a clerical band 2 role.
• Processing new referrals and internal referrals into the service.
• Booking of all appointments and associated paperwork, this includes a good working knowledge of complex pathways.
• Provide secretarial service to the Hearing Rehabilitation Centre including typing of all correspondence, minutes of meetings, reports, tables etc.
• Undertake a wide range of work procedures requiring knowledge of software programmes and secretarial procedures and knowledge acquired through relevant courses, training and experience
• Communicate effectively with people who have hearing and communication difficulties
• Communicate with people on various levels e.g. patients and Consultants
• Liaise closely with the Team Leader/Service Manager on activity issues to ensure good management of service.
• Use empathy when dealing with anxious or distressed patients and relatives.
• Dealing with enquiries, questions, problems on a daily basis effectively and promptly, either face to face, by telephone or other communication device.
• Any other duties as identified by the Admin Team Leader

Skills

Public experience

Telephone handling

MS Office

Administration

Patient-facing

Hearing difficulties knowledge

Hospital experience

CAMIS knowledge

Audit Base knowledge

Planning workload

Education

GCSE Maths C or above

GCSE English C or above

NVQ 2/3 Administration

Competent basic computer programmes

Tools

CAMIS

Audit Base

Job description

DBTH is seeking a part-time Admin Clerk (Band 3) for Audiology, covering multiple sites including Sandringham Health Centre. 30 hours per week (Mon, Tue, Thu, Fri; Wed off) with a pro-rata salary of £25,760–£27,476.

The role focuses on admin support for Adult and Paediatric Audiology, processing referrals, booking appointments and providing secretarial support to the Hearing Rehabilitation Centre. Experience in NHS admin and MS Office is essential.