Audio Visual Technician

SRM Digital; Birmingham; On-site; GBP 42,000 - 64,000; Full time

Job summary

SRM Digital in Birmingham seeks a skilled AV/UC Specialist to manage Microsoft Teams Rooms and troubleshoot complex meeting room systems around the globe.

You will support Crestron, Shure, Extron, Magewell, Blackmagic Design and Sennheiser gear, diagnose signal flows, and coordinate firmware updates and testing in the Bournville Lab. ServiceNow and ITIL experience are essential.

Qualifications

• Experience managing Microsoft Teams Rooms across sites.
• Proficiency with AV/UC systems and network basics.
• Familiarity with ITIL incident and change processes.

Responsibilities

• Manage, configure and troubleshoot Microsoft Teams Rooms across global sites.
• Support AV equipment including Crestron, Shure, Extron, Magewell, Blackmagic Design and Sennheiser.
• Diagnose complex audio/video signal flow, connectivity, firmware and integration issues.
• Manage firmware updates and AV testing through the Bournville Video Testing Lab.
• Handle incidents and service requests through ServiceNow, following ITIL processes.
• Monitor and improve meeting room performance using DEX/NexThink tools.
• Work with global teams and vendors to improve AV/UC infrastructure and user experience.

Skills

Teams Rooms

AV/UC Systems

Troubleshooting

Vendor coordination

ITIL Foundation

ServiceNow

Tools

Crestron

Shure

Extron

Magewell

Blackmagic Design

Sennheiser

NexThink

ServiceNow

Job description

• Manage, configure and troubleshoot Microsoft Teams Rooms across global sites.
• Support AV equipment including Crestron, Shure, Extron, Magewell, Blackmagic Design and Sennheiser.
• Diagnose complex audio/video signal flow, connectivity, firmware and integration issues.
• Manage firmware updates, security patches and AV testing through the Bournville Video Testing Lab.
• Handle incidents and service requests through ServiceNow, following ITIL processes.
• Monitor and improve meeting room performance using DEX tools such as NexThink.
• Work with global teams and vendors to improve AV/UC infrastructure and user experience.
• Expert knowledge of Microsoft Teams Rooms (Windows and Android).
• Hands-on experience with professional AV systems (Crestron, Shure, Extron or equivalent).
• Strong knowledge of AV signal flow, UC, VoIP and SIP.
• Experience troubleshooting complex audio/video and network issues.
• ServiceNow and ITIL knowledge (Foundation minimum).