AUDIO VIDEO Support Engineer – Full Time – London, United Kingdom

Axiom Technologies Pty Ltd.; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Axiom Technologies Pty Ltd. in the United Kingdom seeks an AV Technician to support global events, manage AV server rooms, install and troubleshoot equipment, and coordinate with remote teams to ensure flawless meetings and presentations.

You’ll configure video conferencing systems, integrate AV with IT networks and cloud platforms, and provide on-site or remote assistance during live events. Training staff, creating user guides, and maintaining logs will be part of your role.

Qualifications

• Experience installing and configuring AV equipment including video conferencing systems.
• Ability to troubleshoot hardware and software issues promptly.
• Willingness to work flexible hours for global events.

Responsibilities

• AV server room management and coordinating with the remote team to install and troubleshoot AV equipment.
• Set up and configure AV equipment (video conferencing systems, digital displays, projectors, microphones, speakers) for meetings, events, and presentations.
• Integrate AV systems with IT infrastructure (e.g., network-based AV solutions, cloud platforms like Zoom/MS Teams).
• Perform routine inspections, updates, and repairs to ensure optimal functionality.
• Diagnose and resolve hardware/software issues promptly, including connectivity, audio/video quality, and control system errors.
• Provide on-site or remote technical assistance during live events, conferences, and hybrid meetings.
• Manage live streaming, recording, and post-production editing for events.
• Train staff on AV equipment operation and best practices.
• Create user guides, FAQs, and maintenance logs; document system configurations and incident reports.
• Stay updated on emerging AV trends (e.g., Crestron, Polycom, Q-SYS) and recommend upgrades.
• Work with IT teams, facilities, and external vendors to deliver seamless AV solutions.
• Liaise with suppliers for equipment procurement, warranties, and service contracts.
• Track AV inventory, manage stock levels, and coordinate equipment loans.
• Offer responsive support via ticketing systems, email, or phone, ensuring high user satisfaction.
• Flexibility for early/late hours to accommodate global time zones and events.

Skills

AV equipment setup

Video conferencing

Troubleshooting

Customer support

Remote support

Tools

Crestron

Polycom

Q-SYS

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Key Responsibilities:

• AV server room management and coordinating with the remote team to install and troubleshoot AV equipment.
• Set up and configure AV equipment (video conferencing systems, digital displays, projectors, microphones, speakers) for meetings, events, and presentations.
• Integrate AV systems with IT infrastructure (e.g., network-based AV solutions, cloud platforms like Zoom/MS Teams).
• Perform routine inspections, updates, and repairs to ensure optimal functionality.
• Diagnose and resolve hardware/software issues promptly, including connectivity, audio/video quality, and control system errors.
• Provide on-site or remote technical assistance during live events, conferences, and hybrid meetings.
• Manage live streaming, recording, and post-production editing for events.
• Train staff on AV equipment operation and best practices.
• Create user guides, FAQs, and maintenance logs; document system configurations and incident reports.
• Stay updated on emerging AV trends (e.g., Crestron, Polycom, Q-SYS) and recommend upgrades.
• Work with IT teams, facilities, and external vendors to deliver seamless AV solutions.
• Liaise with suppliers for equipment procurement, warranties, and service contracts.
• Track AV inventory, manage stock levels, and coordinate equipment loans.
• Offer responsive support via ticketing systems, email, or phone, ensuring high user satisfaction.
• Flexibility for early/late hours to accommodate global time zones and events.

What next?

Job Category

Technical