Freelance AV Support Engineer

SER Limited; City Of London; On-site; GBP 55,000 - 83,000; Full time

Job summary

SER Limited in London is seeking a Freelance AV Support Engineer to provide on-site support at Canary Wharf. You will manage Microsoft Teams Rooms (MTR) and integrated AV systems across meeting spaces, performing health checks, fault-finding and break-fix work in a corporate environment.

As part of a technical handover, you will capture knowledge, review documentation and ensure a smooth transition. The role requires strong MTR knowledge, proactive support, and meticulous documentation.

Qualifications

• MTR hands-on support in enterprise environments.
• Experience configuring and troubleshooting MTR.
• Ability to interpret AV documentation and schematics.
• Familiarity with AV control systems and related hardware.

Responsibilities

• Provide on-site support for Microsoft Teams Rooms and integrated AV systems.
• Carry out daily room health checks and preventative maintenance.
• Diagnose and resolve hardware, software, connectivity and AV faults.
• Deliver break-fix support, including fault investigation and system recovery.
• Support MTR on Windows and Android across meeting spaces.
• Troubleshoot cameras, microphones, displays, speakers and control interfaces.
• Monitor system performance and minimise disruption to end users.
• Document faults, resolutions and system changes.

Skills

MTR support

Windows/Android

MTR configuration

MTR administration

Pro Management Portal

Logitech hardware

Poly hardware

Yealink hardware

Neat hardware

Crestron hardware

Lenovo hardware

Cisco hardware

Job description

Freelance AV Support Engineer - Microsoft Teams Rooms

Location: Canary Wharf, London (On-site)

Contract Type: Freelance / Contract

The Opportunity

We are seeking experienced Freelance AV Support Engineers to provide dedicated on-site support within a corporate environment in Canary Wharf.

You will support Microsoft Teams Rooms (MTR) and integrated AV systems across meeting rooms, boardrooms and collaboration spaces, ensuring systems remain operational and technical issues are resolved efficiently.

You will also support an important technical transition, working alongside the existing engineering team to capture system knowledge, review documentation and ensure a smooth handover.

This opportunity would suit an experienced AV Engineer with strong MTR knowledge, excellent fault-finding skills and a proactive approach to technical support.

Key Responsibilities

Microsoft Teams Rooms & AV Support

• Provide on-site support for Microsoft Teams Rooms and integrated AV systems.
• Carry out daily room health checks and preventative maintenance.
• Diagnose and resolve hardware, software, connectivity and AV faults.
• Deliver break-fix support, including fault investigation, component replacement and system recovery.
• Support MTR systems on both Windows and Android.
• Troubleshoot cameras, microphones, displays, speakers, touch panels and AV peripherals.
• Monitor system performance and minimise disruption to end users.

Technical Handover & Documentation

• Work alongside the existing engineering team to capture technical knowledge ahead of their departure.
• Review AV documentation, including asset registers, system schematics, configurations and control system files.
• Identify documentation gaps and assist with updating or recreating missing information.
• Record system configurations, troubleshooting procedures and known issues.
• Ensure essential technical information is accessible to the incoming support team.

AV Systems Maintenance

• Support integrated AV systems across corporate meeting spaces.
• Troubleshoot AV signal flow, control systems and network-related issues.
• Liaise with internal technical teams and external suppliers to resolve complex faults.
• Maintain accurate records of faults, resolutions and system changes.

Essential Skills & Experience

Microsoft Teams Rooms

• Strong hands-on MTR support experience within corporate or enterprise environments.
• Knowledge of MTR on Windows and Android.
• Experience with MTR configuration, administration and troubleshooting.
• Familiarity with the Microsoft Teams Rooms Pro Management Portal.
• Experience supporting hardware from Logitech, Poly, Yealink, Neat, Crestron, Lenovo or Cisco.

Professional AV Support

• Proven experience providing on-site corporate AV support.
• Strong fault-finding and break-fix capabilities across integrated AV systems.
• Experience supporting cameras, microphones, displays, audio systems and control interfaces.
• Good understanding of AV signal flow, connectivity and system integration.
• Ability to interpret technical documentation, asset registers and system schematics.

Technical Handover

• Experience gathering, interpreting and maintaining AV documentation.
• Ability to document system configurations and troubleshooting procedures.
• Confidence working with existing engineers to capture and transfer technical knowledge.
• Strong organisational skills and attention to detail.

Desirable Technical Skills

Experience with any of the following would be advantageous:

• Crestron, Extron, Q-SYS or AMX control systems.
• AV-over-IP, including Crestron DM NVX and Extron NAV.
• Barco ClickShare and wireless presentation systems.
• Shure, Biamp, Q-SYS or Sennheiser audio DSP.
• Dante or AES67 networked audio.
• Digital signage and room booking systems.
• AV control programming and configuration files.

Relevant Certifications

Beneficial but not essential:

• AVIXA CTS, CTS-I or CTS-D.
• Microsoft MS-721.
• Crestron DMC-E or DMC-D.
• Extron AV Associate.
• Q-SYS Level 1 or 2.
• Biamp, Shure or Audinate Dante certifications.

About You

You will be a reliable, technically capable and customer-focused AV Engineer, confident working independently and taking ownership of technical issues within a corporate environment.

You will have strong MTR and integrated AV experience, excellent troubleshooting skills and the ability to maintain accurate technical documentation.

Strong communication and organisational skills are essential, particularly when working alongside the existing engineering team to ensure a successful handover.

SER-IN