Freelance AV Support Engineer

SER Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

SER Limited in London is seeking an experienced Freelance AV Support Engineer to provide on-site Microsoft Teams Rooms and AV support in Canary Wharf, ensuring systems stay operational.

You will perform health checks, troubleshoot hardware and software, document configurations, and help with a smooth handover with the existing engineering team.

Qualifications

• Strong hands-on MTR support experience within corporate environments.

Responsibilities

• Provide on-site support for Microsoft Teams Rooms and integrated AV systems.
• Carry out daily room health checks and preventative maintenance.
• Diagnose and resolve hardware, software, connectivity and AV faults.
• Deliver break-fix support and system recovery.
• Support MTR systems on Windows and Android.

Skills

Microsoft Teams Rooms

On-site support

Fault-finding

Communication skills

Education

AVIXA CTS/CTS-I/CTS-D

Microsoft MS-721

Crestron DMC-E or DMC-D

Extron AV Associate

Q-SYS Level 1 or 2

Audinate Dante certifications

Tools

Crestron

Extron

Q-SYS

AMX

Dante

Job description

Freelance AV Support Engineer - Microsoft Teams Rooms

Location: Canary Wharf, London (On-site)

Contract Type: Freelance / Contract

The Opportunity

We are seeking experienced Freelance AV Support Engineers to provide dedicated on-site support within a corporate environment in Canary Wharf.

You will support Microsoft Teams Rooms (MTR) and integrated AV systems across meeting rooms, boardrooms and collaboration spaces, ensuring systems remain operational and technical issues are resolved efficiently.

You will also support an important technical transition, working alongside the existing engineering team to capture system knowledge, review documentation and ensure a smooth handover.

This opportunity would suit an experienced AV Engineer with strong MTR knowledge, excellent fault-finding skills and a proactive approach to technical support.

Key Responsibilities

Microsoft Teams Rooms & AV Support

• Provide on-site support for Microsoft Teams Rooms and integrated AV systems.
• Carry out daily room health checks and preventative maintenance.
• Diagnose and resolve hardware, software, connectivity and AV faults.
• Deliver break-fix support, including fault investigation, component replacement and system recovery.
• Support MTR systems on both Windows and Android.
• Troubleshoot cameras, microphones, displays, speakers, touch panels and AV peripherals.
• Monitor system performance and minimise disruption to end users.

Technical Handover & Documentation

• Work alongside the existing engineering team to capture technical knowledge ahead of their departure.
• Review AV documentation, including asset registers, system schematics, configurations and control system files.
• Identify documentation gaps and assist with updating or recreating missing information.
• Record system configurations, troubleshooting procedures and known issues.
• Ensure essential technical information is accessible to the incoming support team.

AV Systems Maintenance

• Support integrated AV systems across corporate meeting spaces.
• Troubleshoot AV signal flow, control systems and network-related issues.
• Liaise with internal technical teams and external suppliers to resolve complex faults.
• Maintain accurate records of faults, resolutions and system changes.

Essential Skills & Experience

Microsoft Teams Rooms

• Strong hands-on MTR support experience within corporate or enterprise environments.
• Knowledge of MTR on Windows and Android.
• Experience with MTR configuration, administration and troubleshooting.
• Familiarity with the Microsoft Teams Rooms Pro Management Portal.
• Experience supporting hardware from Logitech, Poly, Yealink, Neat, Crestron, Lenovo or Cisco.

Professional AV Support

• Proven experience providing on-site corporate AV support.
• Strong fault-finding and break-fix capabilities across integrated AV systems.
• Experience supporting cameras, microphones, displays, audio systems and control interfaces.
• Good understanding of AV signal flow, connectivity and system integration.
• Ability to interpret technical documentation, asset registers and system schematics.

Technical Handover

• Experience gathering, interpreting and maintaining AV documentation.
• Ability to document system configurations and troubleshooting procedures.
• Confidence working with existing engineers to capture and transfer technical knowledge.
• Strong organisational skills and attention to detail.

Desirable Technical Skills

• Crestron, Extron, Q-SYS or AMX control systems.
• AV-over-IP, including Crestron DM NVX and Extron NAV.
• Barco ClickShare and wireless presentation systems.
• Shure, Biamp, Q-SYS or Sennheiser audio DSP.
• Dante or AES67 networked audio.
• Digital signage and room booking systems.
• AV control programming and configuration files.

Relevant Certifications

• AVIXA CTS, CTS-I or CTS-D.
• Microsoft MS-721.
• Crestron DMC-E or DMC-D.
• Extron AV Associate.
• Q-SYS Level 1 or 2.
• Biamp, Shure or Audinate Dante certifications.

About You

You will be a reliable, technically capable and customer-focused AV Engineer, confident working independently and taking ownership of technical issues within a corporate environment.

You will have strong MTR and integrated AV experience, excellent troubleshooting skills and the ability to maintain accurate technical documentation.

Strong communication and organisational skills are essential, particularly when working alongside the existing engineering team to ensure a successful handover.