Senior AV Technician

proAV Limited; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

proAV are a leading global audio visual integrator providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior Onsite AV Technician to be a key part of our London team, representing proAV and working onsite, taking full ownership of the onsite support services.

This is an exciting opportunity to join an established operation with scope to drive and enhance service at every opportunity.

Qualifications

• Experience managing onsite AV facilities and equipment.
• Ability to train and support end users as required.
• Strong customer service skills and professionalism under pressure.

Responsibilities

• Take full ownership of onsite support services to client.
• Provide service delivery across site against pre-agreed SLA and support AV facilities daily.
• Proactively train and support end users as required.
• Locate faults and provide resolutions, e.g. repair or loan equipment.
• Prepare equipment for future events and meetings.
• Be fully competent with installed and portable technologies.
• Support on an individual basis to users at all levels of seniority.
• Attend and remain on station for important events when required.
• Manage video calls from booking through monitoring and completion.

Job description

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Senior Onsite AV Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for taking full ownership of the onsite support services.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Senior Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Take full ownership of onsite support services to client.
• Provide Service Delivery across site against pre-agreed SLA including day to day support of the AV facilities.
• Proactively train and support end users as required.
• Locate faults and provide resolutions i.e. fix /loan equipment.
• Prepare equipment for future events and meetings as required.
• To be fully competent with all installed & portable technologies.
• Provide support on an individual basis to users at all levels of seniority.
• Attend and remain on station for important events where required.
• Manage all aspects of Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems.
• Operational Testing prior to any high profile event.
• Responsible for all the meeting rooms/ AV equipment and support in other areas when required.
• To be an ambassador - approach and professionalism is extremely important.
• To be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone.
• Customer service skills are very important and also the ability to work calmly under pressure and resolve any issues quickly and professionally.
• Carry out daily checks on all equipment in the building and also give Audio Visual support to other areas of the business when required.
• This could be setting up PA’s or assisting with presentations in meeting rooms.
• Required to work onsite shifts to meet requirements.
• 1st /2nd line repairs.
• On-going preventative maintenance.
• Liaison with proAV Help desk & Operations team to arrange backup support.
• Liaise with and manage relationships with third party suppliers on all technical issues.
• Managing consumables & stock levels.
• To initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply