Onsite AV Engineer

proAV; City of Westminster; On-site; GBP 35,000 - 48,000; Full time

Job summary

proAV is seeking an experienced Onsite AV Engineer to join our London team. You will represent proAV on client sites, taking responsibility for troubleshooting, installation and maintenance of AV and VC systems, displays, and control technology.

You will diagnose faults, carry out repairs, and ensure minimal downtime while delivering excellent service. This role emphasizes on-site execution, adherence to safety standards, and proactive collaboration with support technicians to sustain high

Qualifications

• Formal AV qualification or equivalent experience.
• Experience with audio visual, video conference and presentation tech.
• Strong fault-finding and repair capabilities in AV systems.

Responsibilities

• Respond promptly to customer requests within SLAs and contractual timeframes.
• Diagnose faults, troubleshoot and repair electronic AV systems and components.
• Perform preventive maintenance on customer equipment.
• Read wiring diagrams and report discrepancies.
• Test portable and installed equipment to log faults and calibrate devices.
• Keep accurate inventory and documentation up to date.
• Collaborate with support teams to ensure full system functionality.
• Pursue position-specific training opportunities and propose efficiency improvements.
• Ensure work meets company standards and quality practices.

Skills

AV maintenance

Troubleshooting

Video conferencing

IP networking

Client facing

Documentation

On-site support

Diagnostics

Electronics

Education

AV qualification

Electronic engineering qualification

Tools

Crestron DM systems

Job description

About the Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Onsite AV Engineer to be a key part of our London team, representing proAV and working onsite, taking full responsibility for providing our client with onsite engineering services, including troubleshooting, installation and maintenance of electronic communication systems including but not limited to video conferencing, audio visual, projection, pro audio, video, control.

You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, video conference, display and presentation technologies.

You will Install and service the systems in the most efficient and effective manner to ensure minimum down time and maximum performance.

One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state‑of‑the‑art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Onsite AV Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Ensure a prompt, courteous and appropriate response to all customer requests for assistance and support, working to defined service level agreements and within contractual timeframes / frameworks.
• Accurately and quickly diagnose and remedy faults and problems. Troubleshoot electronic systems and equipment, and repair down to electronic component level.
• Undertake preventive maintenance of customer equipment.
• Reading and interpreting wiring diagrams, schematics, and drawings and reporting and remedying any discrepancies.
• Carry out routine testing of portable and installed equipment to diagnose, log and repair faults, ensuring the working condition, calibration and ongoing maintenance of all test equipment, tools and associated hardware.
• Accurate tracking of the client’s hardware inventory.
• Maintain accurate and current company and customer files, updating all manuals, safety practices, and technical information held.
• Work with support technicians to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum and ensure complete closeout and turnover of jobs to the client or service department.
• Research and obtain information on position specific training opportunities.
• Be proactive in suggesting new methods and techniques to improve efficiency.
• Ensure all work is performed to the Company standards and that quality techniques are practiced.
• Other duties as required or assigned by company management

Key skills

• A formal AV qualification, or equivalent, is desirable.
• Recognised qualification in electronic engineering or equivalent combination of education and related field experience.
• A full working knowledge of communications, networking, audio visual systems and system components is essential.
• Fully conversant with audio DSP based technologies, gain structure and the requirements of sound reinforcement within the presentation environment.
• Proven experience in the testing, fault finding, servicing, maintenance, engineering and installation of electronic audio visual systems, or related field.
• Knowledge of touch screen and web-based programming and control technology.
• Experience in IP and telephony-based video conferencing systems.
• Solid foundation in providing exceptional customer service and support in a fast-paced AV/VC environment.
• A checkable knowledge of Crestron DM systems.
• Being able to prioritize and work under pressure is essential.
• Strong client facing skills and customer-focus with an understanding of the sensitivities of working on a client’s site and when providing remote support.
• Be competent to a high level of computer literacy.
• Ability to think laterally finding an appropriate solution to fulfil an application or meet a deadline.
• Be able to manage multiple tasks simultaneously; ability to demonstrate planning, organising and implementing skills which ensure the successful completion of a project by a specific due date.
• Ability to work on own initiative and as a part of the team, providing workings standards to the highest specification within a Corporate Head Office Building.

Hours of work

40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday.

About Us

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end‑to‑end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

From reviewing technology to integration to post‑deployment support, you’re in safe hands when you trust your AV and UC to proAV.

We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

From our state‑of‑the‑ate Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business‑critical AV systems architecture, products and technologies 24/7/365.

Equality, Diversity & Inclusion

proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional developmentopportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work‑life balance through our family friendly policies and practices. We encourage all to apply.