Attendance & Wellbeing Coordinator (Term Time)

Middlesbrough College Group; Tees Valley; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Annual leave entitlement + holiday buy

Health & wellbeing support

Gym membership

Flexible hours

Cycle to Work

Discounted onsite benefits

Job summary

Middlesbrough College is seeking a committed Attendance & Pastoral Support Officer to assist our Adult & Community Learning team. This role focuses on learner engagement, improving attendance and punctuality, and removing barriers to learning through targeted pastoral interventions.

You will combine strong administrative skills with a student-centred approach, working closely with teaching staff, learners and parents/carers to promote positive outcomes and wellbeing.

Qualifications

• Minimum Level 3 qualification in Business Administration or a relevant subject.
• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Experience working in an administrative role within a busy environment.
• Experience supporting young people, including those with additional needs.
• Strong organisational, communication, and IT skills (Microsoft Office essential).
• Knowledge of safeguarding principles and student welfare.
• The ability to manage priorities, work independently, and collaborate effectively as part of a team.

Responsibilities

• Provide accurate and timely administrative support across the department.
• Maintain learner records, including enrolments, transfers, withdrawals, and completions.
• Manage departmental databases, electronic systems, and filing processes.
• Monitor attendance data and implement strategies to improve learner engagement.
• Contact students and parents/carers following absences and maintain accurate records.
• Support evidence gathering for exam access arrangements.
• Engage in ongoing professional development, including the use of new technologies.
• Undertake other duties appropriate to the role and level of responsibility.

Skills

Administrative experience

Student engagement

Organisational skills

Communication skills

IT skills

Education

Level 3 qualification in Business Administration

GCSE Maths and English (C/4 or above)

Tools

ProSolution

ProMonitor

Job description

Middlesbrough College is seeking a committed Attendance & Pastoral Support Officer to assist our Adult & Community Learning team. This role focuses on learner engagement, improving attendance and punctuality, and removing barriers to learning through targeted pastoral interventions.

You will combine strong administrative skills with a student-centred approach, working closely with teaching staff, learners and parents/carers to promote positive outcomes and wellbeing.