Attendance & Pastoral Support Officer

Middlesbrough College; Tees Valley; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Annual leave entitlement + holiday buy

Health & wellbeing support

Gym membership

Flexible hours

Cycle to Work

Discounted onsite benefits

Job summary

Middlesbrough College is seeking a committed Attendance & Pastoral Support Officer to assist our Adult & Community Learning team. This role focuses on learner engagement, improving attendance and punctuality, and removing barriers to learning through targeted pastoral interventions.

You will combine strong administrative skills with a student-centred approach, working closely with teaching staff, learners and parents/carers to promote positive outcomes and wellbeing.

Qualifications

• Minimum Level 3 qualification in Business Administration or a relevant subject.
• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Experience working in an administrative role within a busy environment.
• Experience supporting young people, including those with additional needs.
• Strong organisational, communication, and IT skills (Microsoft Office essential).
• Knowledge of safeguarding principles and student welfare.
• The ability to manage priorities, work independently, and collaborate effectively as part of a team.

Responsibilities

• Provide accurate and timely administrative support across the department.
• Maintain learner records, including enrolments, transfers, withdrawals, and completions.
• Manage departmental databases, electronic systems, and filing processes.
• Monitor attendance data and implement strategies to improve learner engagement.
• Contact students and parents/carers following absences and maintain accurate records.
• Support evidence gathering for exam access arrangements.
• Engage in ongoing professional development, including the use of new technologies.
• Undertake other duties appropriate to the role and level of responsibility.

Skills

Administrative experience

Student engagement

Organisational skills

Communication skills

IT skills

Education

Level 3 qualification in Business Administration

GCSE Maths and English (C/4 or above)

Tools

ProSolution

ProMonitor

Job description

Job Title

Attendance & Pastoral Support Officer (Term Time)

Department

Adult & Community Learning

Contract

Full Time, Permanent, Term Time

Salary

£20,534–£20,628 per annum (actual salary)

Hours

37 hours per week, 38 weeks

Pension

NEST Pension Scheme

Location

Middlesbrough College

Job Role

We are seeking a committed and proactive Attendance & Pastoral Support Officer to support our Adult & Community Learning team at Middlesbrough College. This is a vital role focused on supporting learner engagement, improving attendance and punctuality, and removing barriers to learning through targeted pastoral interventions. You will combine strong administrative skills with a student‑centred approach, working closely with teaching staff, support teams, learners, and parents/carers to promote positive outcomes and learner wellbeing.

If you are passionate about supporting young people, highly organised, and motivated to make a real difference to learner success, we’d love to hear from you.

Key Responsibilities

• Provide accurate and timely administrative support across the department.
• Maintain learner records, including enrolments, transfers, withdrawals, and completions.
• Manage departmental databases, electronic systems, and filing processes.
• Monitor attendance data and implement strategies to improve learner engagement.
• Contact students and parents/carers following absences and maintain accurate records.
• Support evidence gathering for exam access arrangements.
• Engage in ongoing professional development, including the use of new technologies.
• Undertake other duties appropriate to the role and level of responsibility.

Skills, Knowledge & Experience

You will have:

• A minimum Level 3 qualification in Business Administration or a relevant subject.
• GCSE Maths and English at Grade C/4 or above (or equivalent).
• Experience working in an administrative role within a busy environment.
• Experience supporting young people, including those with additional needs.
• Strong organisational, communication, and IT skills (Microsoft Office essential).
• Knowledge of safeguarding principles and student welfare.
• The ability to manage priorities, work independently, and collaborate effectively as part of a team.

Desirable

• Experience in an educational setting.
• Familiarity with systems such as ProSolution or ProMonitor.
• First Aid and Risk Assessment qualifications.

Why Join Us?

At Middlesbrough College, we value and support our staff. Our benefits include:

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health &Wellbeing; freegym membership, 24/7 counselling for you and your family
• Family-friendlypolicies: flexiblehours and a supportive work environment
• Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities
• Funded CPD opportunities, regular staff development training, and paid volunteering days
• Access to discounted hair and beauty treatments at our onsite salon.
• Collegebenefit scheme – College Extras:
• Up to 15% cashback at top retailers & restaurants
• Discounted gift cards for big brands
• Home & tech upgrades via salary sacrifice
• Cycle to Work scheme
• Discounted onsite car parking.

To learn more about working at Middlesbrough College, please visit our Work For Uspage.

For further details and to discuss the role in more detail, please contact Fiona Kempton, Associate Director of Quality & Operations on [e-mail]

Are you ready to make your mark?

If you’re looking to join a team that cares about staff wellbeing, values their personal development and works with them to have a positive impact on student experience, come to Middlesbrough College!

About Middlesbrough College

Middlesbrough College is a leading provider of education and training in the North East, offering A-levels, vocational courses, apprenticeships, and degree-level qualifications. With state-of-the-art facilities and a commitment to staff development, we’re proud to create opportunities for learners and colleagues alike, fostering an environment where everyone can grow, thrive, and make a real difference.

Our Vision, Mission and Values

Across our campus and community, Middlesbrough College is driven by a clear vision, mission, and values that not only shape what we do for students—but also make us a great place to work, grow, and thrive. Find out more here.

Safeguarding Our Students

Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.

All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).

Right to work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Recruitment Process

Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.

Equality & Diversity

Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.

Please view the job description here - Attendance & Pastoral Support Officer