Attendance Co-ordinator

Richmond Upon Thames College; Twickenham; On-site; GBP 22,000 - 30,000; Part time

Job summary

Richmond upon Thames College is seeking a well-organised, flexible administrator to provide comprehensive administrative and attendance support to the Business and Service Industries School in Twickenham. You will manage diaries, liaise with students, staff and parents, arrange class cover and meetings, and update College systems, with a focus on improving attendance and engaging at‑risk learners.

You will have at least two years' admin experience, strong Microsoft Office skills, and the ability

Qualifications

• Minimum 2 years of administrative experience.
• Excellent customer service and communication skills.
• Strong Microsoft Office skills and IT systems/databases experience.
• Experience of working with people from a disadvantaged background.

Responsibilities

• Diary management and calendar coordination.
• Communicate effectively with students, staff and parents.
• Arrange class cover and schedule meetings.
• Update College systems and records.
• Support attendance initiatives and engage with at‑risk learners.

Skills

Admin experience

Customer service

Interpersonal skills

Communication skills

Microsoft Office

IT systems

Disadvantaged groups

Tools

Microsoft Office

Job description

We require a well organised, flexible and proactive individual to provide comprehensive administrative and attendance support to the Business and Service Industries School.

You will undertake a wide range of administrative responsibilities including diary management, communicating effectively with students, staff and parents, assisting with arranging cover arrangements for classes, arranging meetings and updating College systems. You will also actively improve student attendance by identifying and acting immediately on problems relating to student attendance, punctuality and progress. You will engage 'at risk' learners in person and over the telephone, monitor and maintain student records.

You will have a minimum of 2 years' administrative experience, with preferably some experience gained in the education sector. You should also have excellent customer service, interpersonal and communication skills, and will have good working knowledge of Microsoft Office packages and experience of using IT systems/databases. You will also have experience of working with people from a disadvantaged background particularly those who are looked after within the Business and Service Industries School (all age groups). You will be a good team player, able to work flexibly and on your own initiative in a fast-paced environment.

Richmond upon Thames College is part of the Harrow, Richmond and Uxbridge College Group (HRUC) and is one of London's most successful Further Education Colleges providing education and training to 16-19 year old's and adults from across Richmond, London and Surrey, for over 80 years. We have opened a new building in 2020 and a brand-new technology-focused STEM Centre in 2024.

Please note: for individuals who start a term time only role after 1st September, the salary will be pro-rated from the start date to the end of this academic year (31st August 2026). This ensures that the correct entitlement to pay and holiday pay relative to the portion of the year worked.