Atlassian Cloud Apps Architect & ITSM Lead

Giacom; Prudhoe; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Learning & development

Birthday off

Pension plan

Office refreshments

Job summary

Giacom is seeking an Atlassian Administrator to own, evolve and govern our Atlassian Cloud Apps (Jira Software, Jira Service Management, Confluence, Jira Product Discovery) to underpin collaboration, project delivery and service management across the business.

You will combine hands-on administration with architecture, roadmap ownership and stakeholder engagement, driving standardisation and continuous improvement across teams while ensuring platform stability and scalability.

Qualifications

• Proven hands-on experience administering Atlassian Apps in a complex enterprise.
• Deep understanding of Jira Software and JSM workflows, schemes, custom fields, filters, dashboards and automation capabilities.
• Experience with Atlassian Cloud org-level administration, security controls and app management.
• Strong scripting/automation using Jira Automation and REST APIs.
• Experience designing and rolling out ITSM processes using Jira Service Management.

Responsibilities

• Own end-to-end design and governance of Jira Service Management across the organisation, including project templates, queues, SLAs, request types, forms, workflows and automation rules.
• Engage with business stakeholders around continuous improvement of ITSM processes (Incident, Request, Change, Problem, Service Catalogue) and ensure they are standardised and scalable.
• Lead the configuration and lifecycle management of Jira Software, Jira Product Discovery, and JSM, including global workflows, screens, custom fields, permission schemes, notification schemes and project templates.
• Define and enforce governance standards for project creation, configuration and usage to minimise complexity and ensure scalability.
• Take accountability for the stability, performance and capacity of the Atlassian Cloud environment, including monitoring, housekeeping, maintenance windows and change planning.
• Provide support for Atlassian issues through to resolution.
• User management for Atlassian apps.
• Own and manage key integrations with internal systems.
• Evaluate, select and govern third‑party Marketplace apps, running PoCs, risk assessments and adoption plans.
• Partner with development, DevOps and security teams to design automated workflows, CI/CD integrations and improved tooling usage.
• Define and maintain governance frameworks, configuration standards and documentation across all Atlassian products.

Skills

Atlassian Apps

Jira Software

Jira Service Management

Jira Cloud

REST APIs

Automation

Job description

Giacom is seeking an Atlassian Administrator to own, evolve and govern our Atlassian Cloud Apps (Jira Software, Jira Service Management, Confluence, Jira Product Discovery) to underpin collaboration, project delivery and service management across the business.

You will combine hands-on administration with architecture, roadmap ownership and stakeholder engagement, driving standardisation and continuous improvement across teams while ensuring platform stability and scalability.