Jira & Confluence Platform Engineer | L2/L3 Support

Infosys Limited

Stevenage

On-site

GBP 50,000 - 65,000

Full time

14 days+

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Job summary

Infosys seeks an experienced Jira & Confluence Application and Maintenance Support Engineer to manage, support, maintain, and enhance Atlassian Jira and Confluence platforms in Stevenage. You will ensure platform stability, user support, administration, configuration, integrations, upgrades, and continuous improvement initiatives across the Atlassian ecosystem.

The role requires strong technical expertise in Jira & Confluence administration, stakeholder management, troubleshooting,

Qualifications

Experienced with Jira and Confluence administration and support.
Knowledge of Atlassian Cloud and Data Center environments.
Proficient in Jira workflows, permissions, screens, and custom fields.
Strong JQL, dashboards, and REST API usage for integrations.
Experience with migrations and automation to improve processes.

Responsibilities

Administer Jira Software, Jira Service Management, and Confluence environments.
Configure projects, workflows, permissions, and security schemes.
Manage Confluence spaces, templates, and knowledge bases.
Handle user provisioning, groups, roles, and access controls.
Develop dashboards, filters, and Advanced Roadmaps; support Agile teams.
Provide L2/L3 support and troubleshoot platform issues.
Monitor health, backups, and perform maintenance; follow SLAs.
Assist in onboarding, training, and documentation; work with migration tools JCMA/CCMA.