Application Support Engineer

RED Global; Stevenage; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

RED Global is seeking a Jira and Confluence Administrator to administer, support, and optimize Atlassian platforms. You will partner with Agile delivery teams and stakeholders to drive best practices and process improvements.

The role is full-time, hybrid in the UK, for 12 months. You will manage JSM, Jira, and Confluence environments, support migrations, and deliver onboarding and documentation.

Qualifications

• Experience administering Jira Software, JSM and Confluence.
• Ability to configure projects, workflows, screens and permissions.
• Experience providing L2/L3 support and incident management.
• Ability to deliver user onboarding and platform documentation.

Responsibilities

• Jira & Confluence Administration: administer and maintain Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure projects, workflows, issue types, screens, custom fields, field configurations, permissions, notification schemes, and security schemes.
• Create and maintain Confluence spaces, templates, knowledge bases, and content governance frameworks.
• Manage user provisioning, groups, roles, and access controls.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Drive Jira and Confluence best practices and support Agile process improvements.
• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Diagnose and resolve platform, workflow, permission, and integration-related issues.
• Monitor application performance, system health, backups, and maintenance activities.
• Manage incidents, service requests, and enhancements within agreed SLAs.
• Deliver user onboarding, training, and platform documentation.
• Support migration initiatives using JCMA and CCMA tools.

Skills

L2/L3 support

Agile process improvements

User onboarding training

Tools

Jira Software

Jira Service Management (JSM)

Confluence

Advanced Roadmaps

JCMA

CCMA

Job description

We're Hiring: Jira & Confluence Administrator

We are seeking a skilled professional to administer, support, and optimize Atlassian platforms while partnering with Agile delivery teams and business stakeholders.

• Role: Jira and Confluence Admin
• Duration: 12 Months
• Capacity: Full-time (8 hours/Day, 5 Days/week)
• Mode: Hybrid

Key Responsibilities

Jira & Confluence Administration

• Administer and maintain Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure and manage projects, workflows, issue types, screens, custom fields, field configurations, permissions, notification schemes, and security schemes.
• Create and maintain Confluence spaces, templates, knowledge bases, and content governance frameworks.
• Manage user provisioning, groups, roles, and access controls.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Drive Jira and Confluence best practices and support Agile process improvements.

Support & Operations

• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Diagnose and resolve platform, workflow, permission, and integration-related issues.
• Monitor application performance, system health, backups, and maintenance activities.
• Manage incidents, service requests, and enhancements within agreed SLAs.
• Deliver user onboarding, training, and platform documentation.
• Support migration initiatives using JCMA and CCMA tools.