Associate Product Manager

HMRC; United Kingdom; On-site; GBP 42,000 - 58,000; Full time

Job summary

HMRC is seeking an Associate Product Manager to join the Enterprise Customer Relationship Management (ECRM) team, focusing on the Account and Access Hub (AAH) enterprise product. You will support the Product Manager in shaping the product, driving discovery and delivery, and collaborating with multidisciplinary teams to convert emerging needs into clear priorities and actionable outcomes.

You will help define the vision, priorities and roadmap, taking ownership of defined areas and progressing

Qualifications

• Experience in product management or digital delivery.
• Understanding of agile product lifecycle and discovery/delivery.
• Ability to bring structure to ambiguous situations.
• Proactive ownership and independent progression of work.
• Strong self-management and prioritisation across multiple tasks.
• Adaptability to changing requirements and priorities.
• Clear communication with stakeholders across audiences.
• Collaborative work across organisational boundaries.
• Focus on user needs and evidence-based product decisions.

Responsibilities

• Define and communicate vision, outcomes, priorities and roadmap for the ECRM AA H Enterprise Product.
• Own defined areas of product activity and escalate as needed.
• Work in ambiguous environments to turn problems into priorities and actions.
• Support lifecycle activities from discovery to delivery and continuous improvement.
• Translate user and business needs into clear requirements and priorities.
• Backlog development, refinement and prioritisation aligned to outcomes.
• Identify and manage dependencies, risks and questions with the right teams.
• Facilitate stakeholder discussions to build shared understanding and decisions.
• Build strong relationships across product, delivery, tech, design and other teams.
• Champion user needs in product decisions and outcomes.

Skills

Product management

Agile methods

Ambiguity handling

Ownership mindset

Time management

Change adaptability

Stakeholder communication

Cross-team collaboration

User-centered delivery

Job description

We are looking for an Associate Product Manager to join the Enterprise Customer Relationship Management (ECRM) team, working on the Account and Access Hub (AAH) enterprise product.

AAH is being developed within a complex enterprise environment with evolving requirements, dependencies and priorities. You will support the Product Manager in shaping the product, progressing discovery and delivery, and working across multidisciplinary teams and stakeholders to turn emerging needs into clear priorities and actionable outcomes.

Responsibilities

• Support the Product Manager in defining and communicating the vision, outcomes, priorities and roadmap for the ECRM Account and Access Hub Enterprise Product.
• Take ownership of defined areas of product activity and progress work proactively, escalating decisions, risks or dependencies where Product Manager input is required.
• Work confidently in an ambiguous and evolving environment, helping turn emerging problems, user needs and business requirements into clear product questions, priorities and actions.
• Support product activities throughout the lifecycle, including discovery, prioritisation, delivery, iteration and continuous improvement.
• Work collaboratively with multidisciplinary teams and stakeholders to understand user and business needs and translate these into clear product requirements, outcomes and priorities.
• Support the development, refinement and prioritisation of the product backlog, ensuring work remains aligned to agreed outcomes.
• Identify and actively manage dependencies, assumptions, risks, constraints and unresolved questions, ensuring these are visible and progressed with the appropriate teams.
• Facilitate discussions with stakeholders at different levels to build shared understanding, resolve uncertainty and support timely product decisions.
• Build effective relationships across product, delivery, technology, architecture, design and other dependent teams.
• Champion user needs and ensures that product decisions consider the experience and outcomes of users.
• Manage competing priorities and personal workload effectively, maintaining momentum without requiring continuous direction.
• Adapt constructively to changes in scope, priorities, evidence or organisational direction, helping the wider team respond positively and effectively.

Essential Criteria

You will need to demonstrate:

• Experience of product management or a closely related digital delivery role, working collaboratively with multidisciplinary teams.
• A good understanding of agile ways of working and the product lifecycle, with experience supporting products or services through different stages of discovery and delivery.
• Demonstrable ability to work effectively with ambiguity, bringing structure and clarity to situations where requirements, priorities or solutions are not fully defined.
• A proactive and ownership-led approach, with the ability to identify what needs to be done, progress work independently and involve others appropriately rather than waiting for detailed direction.
• Strong self-management and prioritisation skills, with the ability to organise time effectively and manage multiple priorities and dependencies.
• Demonstrable ability to adapt constructively and effectively to change, including changes to requirements, priorities, constraints or ways of working.
• Strong communication and stakeholder engagement skills, with the ability to communicate complex information clearly to different audiences. Communication across diverse audiences is also a core requirement in the existing vacancy.
• The ability to collaborate effectively across organisational and professional boundaries, constructively challenging where necessary while maintaining positive working relationships.
• An understanding of user-centred digital delivery, including using user needs, evidence and feedback to inform product decisions and continuous improvement.
• Sound judgement, with the ability to recognise when to act independently and when an issue, risk or decision requires escalation.

Desirable Criteria

• Experience of Customer Relationship Management (CRM) products or platforms, ideally within a large, complex enterprise environment.
• Experience working with enterprise SaaS CRM platforms and an understanding of areas such as customer/account management, identity and access, integration and reusable enterprise capabilities.
• Experience contributing to the development of a new enterprise product or capability where requirements and product boundaries are still evolving.
• Experience working within a complex organisation involving multiple products, platforms, programmes and technical dependencies.
• Current Security Check (SC) clearance.